At a Glance
- Tasks: Lead and implement Risk Management strategies to enhance customer experience and operational efficiency.
- Company: Sopra Steria Financial Services, a rapidly growing financial services provider.
- Benefits: Competitive salary, car allowance, generous leave, private medical, and flexible benefits.
- Other info: Hybrid role with weekly onsite presence in Newcastle Upon Tyne.
- Why this job: Make a real impact in risk management while developing your career in a dynamic environment.
- Qualifications: Experience in Risk Management within Financial Services and strong analytical skills.
The predicted salary is between 63000 - 77000 £ per year.
Following the successful launch of Sopra Steria Financial Services, a regulated entity in 2021, the business continues to grow in size; with a particular focus on developing and building a collections-based business.
The business itself has grown exponentially since its launch, now supporting both government and commercial based clients through a team of around 40 colleagues.
As a member of the wider Shared Services Risk Management team, you'll support developing a culture which is both customer and outcome obsessed by defining, developing and delivering practices that drive positive outcomes.
You'll play a key role in leading and supporting the implementation and strengthening of the Risk Management Framework (RMF) and supporting risk frameworks and policies.
You'll play a key role in enhancing and enabling the overall service using: Industry and regulatory expertise in Risk Management / Risk Frameworks in order to: Maximise data (analytics, performance measures, external benchmarks) in order to: Maximise our operational efficiency (Risk monitoring and reporting) and: Improving customer experience (through feedback, insight into the products and propositions, and development of a customer journey focused RCSA) and then; Coordinating oversight of the required change (through pilots, projects and programmes)
You've already had experience in relation to Risk Management and be used to operating within three lines of defence model.
Achieving key targets and KRI's will be second nature to you, however our belief is that you'll do this through developing and engaging teams in the right way, which is why you will also thrive on making things better not only for customers, but our colleagues working for us; ultimately striving to deliver top quartile employee engagement scores.
This is a hybrid variable role requiring weekly onsite presence in our Newcastle Upon Tyne Office.
What you will be doing
- Develop, review and coordinate implementation of the Risk Management strategy (including policy, standards and framework)
- Develop and own the account and risk governance framework within the Chennai operations.
- Build strong and purposeful relationships with key stakeholders across Sopra Steria and the client and assess best practise and become a trusted partner.
- Develop and implement control testing across all controls and ensure any improvement actions or newly identified controls are effectively designed, implemented and operating as intended.
- Be seen as a customer centric role model across the business, promoting the importance of a can-do attitude.
- Contribute to motivating, supporting, inspiring and coaching the Debt Management team to deliver exceptional levels of customer experience and performance, ensuring all KPI's, Critical SLA's and targets are achieved without compromise to quality and poor customer outcomes.
- Ensure we do the right thing by our client, customers and colleagues whilst ensuring we actively mitigate risk within the operation, measured through RCSA and periodic audits.
- Work with internal audit, compliance, legal and operational teams to strengthen governance as required, also ensuring any remediation.
- Ensure the spirit of regulation is upheld across the business and always promoting strong and fair customer outcomes are achieved.
- Support the deepening of relationships across NS&I and other Sopra Steria Financial Services clients.
What you'll bring
- Strong understanding of Risk Management Framework principles within a Financial Services organisation.
- Strong understanding of Operational Risk principles within a Financial Services organisation.
- Highly analytical with the ability to process and summarise large volumes of complex data from multiple sources and present it in an insightful and compelling way that enables decision making.
- Strong customer experience focus - able to develop and deliver step change in performance.
- Management of senior stakeholders in both a client and multi supplier model.
- People skills with the ability to engage, communicate and influence others.
- Commercially aware - understands the importance of balancing stakeholder/client/customer and business needs.
- Thrives in a fast paced and changing environment.
- Solution driven - always looks to provide solutions in an efficient and timely manner.
Location: Hybrid variable requiring weekly onsite presence in our Newcastle Upon Tyne office.
Security Clearance Level: SC clearance
Additional Benefits
- £5,400 car allowance
- 25 days annual leave with the option to buy additional days
- private medical
- life assurance
- pension
- generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation
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Risk Management Lead (Financial Services) employer: Sopra Steria
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StudySmarter Expert Advice🤫
We think this is how you could land Risk Management Lead (Financial Services)
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Sopra Steria. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Sopra Steria.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Sopra Steria. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Risk Management Lead (Financial Services)
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Sopra Steria and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Sopra Steria how you can be a team player!
How to prepare for a job interview at Sopra Steria
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Sopra Steria.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Sopra Steria's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
