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- Tasks: Manage smartcard access for NHS staff, ensuring secure and efficient service delivery.
- Company: Join NHS Shared Business Services, a leader in digital services for healthcare.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and flexible working options.
- Why this job: Make a real difference in healthcare while gaining valuable experience in digital identity management.
- Qualifications: Proficient in Microsoft Office and comfortable communicating with clients.
- Other info: Dynamic team environment with opportunities for professional growth and development.
The predicted salary is between 21000 - 28000 £ per year.
Overview
Join our Registration Authority Bureau team in Southampton, where you\’ll play a vital role in enabling secure access to NHS healthcare systems. This is a hands-on opportunity to work at the heart of digital identity management—registering, verifying, and managing smartcard access for NHS employees using Care Identity Management.
You\’ll be the key contact for smartcard creation, deactivation, and issue resolution, helping NHS staff access the tools they need to deliver care. Working alongside expert managers and clients, you’ll support the smooth flow of activity and contribute to high standards in information governance and security.
From tailored training to end-to-end service delivery, you’ll gain valuable experience in access control, client support, and operational excellence—all while making a meaningful difference in healthcare.
This role is based in Southampton, with attendance at the office on rotation with the wider team required 2 to 3 times per week to complete the 3pm post run. Additionally, the whole team comes together in the office once per month for collaboration and catch-ups.
What you\’ll be doing:
- Processing new smartcard requests using Care Identity Management (CIM), ensuring compliance with NHS Right to Work and Identity Standards.
- Issuing locked smartcards to correct client locations and maintaining accurate status records.
- Creating urgent and non-urgent replacement smartcards (e.g. lost, broken, name/photo updates).
- Cancelling access for leavers and securely destroying returned smartcards when required.
- Updating access rights on existing smartcards as needed.
- Resolving smartcard-related queries by liaising directly with clients and their employees.
- Maintaining compliance by ensuring only one smartcard is assigned per individual and records meet national standards.
- Supporting audit activities and contributing to RA statistics and issue tracking. Supporting the RA Manager with process improvements, training delivery, and investigations into security breaches.
What you’ll bring:
- Confident using Microsoft Word, Excel, PowerPoint, and Access Databases.
- Comfortable communicating professionally with clients and colleagues.
- Ability to stay organised and juggle multiple tasks under pressure.
- Strong attention to detail and accuracy in daily work.
- A positive, flexible attitude to new challenges.
- Ability to work with others and contribute to team success.
- Keeping records and processes aligned with high standards of quality and integrity.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Southampton
Security Clearance Level: DBS
Internal Recruiter: Chloe
Salary: £24,900 per annum
Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?
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RA Agent - Smartcard Administration employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RA Agent - Smartcard Administration
✨Tip Number 1
Get to know the company! Research NHS Shared Business Services and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be liaising with clients and colleagues, being able to express yourself clearly and professionally is key. Try role-playing common scenarios to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to juggle responsibilities under pressure, which is crucial for this role.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you’re unsure about meeting every requirement, we want to hear from you. Your unique experiences could be just what we need to enhance our team!
We think you need these skills to ace RA Agent - Smartcard Administration
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the job description. We want to see how you can contribute to our team in smartcard administration, so don’t hold back on showcasing your relevant experience!
Showcase Your Attention to Detail: Since this role involves managing sensitive information, it’s crucial to demonstrate your strong attention to detail. Use specific examples in your application that illustrate how you've maintained accuracy and compliance in previous roles.
Communicate Clearly: We value clear communication, especially when liaising with clients and colleagues. In your written application, make sure your language is professional yet approachable, reflecting the kind of communication style we appreciate at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sopra Steria
✨Know Your Smartcards
Familiarise yourself with the smartcard processes and the Care Identity Management system. Understanding how smartcards are issued, deactivated, and managed will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be liaising with clients and NHS staff, practice articulating your thoughts clearly and professionally. Prepare examples of how you've successfully resolved queries or communicated complex information in previous roles.
✨Demonstrate Attention to Detail
This role requires a high level of accuracy, so be prepared to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, especially in record-keeping or compliance.
✨Emphasise Team Collaboration
Highlight your ability to work well within a team. Share experiences where you contributed to team success or supported colleagues, as this role involves working closely with others to maintain high standards in service delivery.