RA Agent

Join our Registration Authority Bureau team in Southampton, where you\’ll play a vital role in enabling secure access to NHS healthcare systems. This is a hands-on opportunity to work at the heart of digital identity management—registering, verifying, and managing smartcard access for NHS employees using Care Identity Management.

You\’ll be the key contact for smartcard creation, deactivation, and issue resolution, helping NHS staff access the tools they need to deliver care. Working alongside expert managers and clients, you\’ll support the smooth flow of activity and contribute to high standards in information governance and security.

From tailored training to end-to-end service delivery, you\’ll gain valuable experience in access control, client support, and operational excellence—all while making a meaningful difference in healthcare.

This role is based in Southampton, with attendance at the office on rotation with the wider team required 2 to 3 times per week to complete the 3pm post run. Additionally, the whole team comes together in the office once per month for collaboration and catch-ups.

What you\’ll be doing:

• Processing new smartcard requests using Care Identity Management (CIM), ensuring compliance with NHS Right to Work and Identity Standards.
• Issuing locked smartcards to correct client locations and maintaining accurate status records.
• Creating urgent and non-urgent replacement smartcards (e.g. lost, broken, name/photo updates).
• Cancelling access for leavers and securely destroying returned smartcards when required.
• Updating access rights on existing smartcards as needed.
• Resolving smartcard-related queries by liaising directly with clients and their employees.
• Maintaining compliance by ensuring only one smartcard is assigned per individual and records meet national standards.
• Supporting audit activities and contributing to RA statistics and issue tracking.Supporting the RA Manager with process improvements, training delivery, and investigations into security breaches.

What you\’ll bring:

• Confident using Microsoft Word, Excel, PowerPoint, and Access Databases.
• Comfortable communicating professionally with clients and colleagues.
• Ability to stay organised and juggle multiple tasks under pressure.
• Strong attention to detail and accuracy in daily work.
• A positive, flexible attitude to new challenges.
• Ability to work with others and contribute to team success.
• Keeping records and processes aligned with high standards of quality and integrity.

If you are interested in this role but not sure if your skills and experience are exactly what we\’re looking for, please do apply, we\’d love to hear from you

Employment Type:
Full-time, Permanent

Location:
Southampton

Security Clearance Level:
DBS

Internal Recruiter:
Chloe

Salary:
£24,900 per annum

Benefits:
25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you\’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams\’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK\’s largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.