At a Glance
- Tasks: Lead a dynamic contact centre team and ensure exceptional customer experiences.
- Company: Sopra Steria, a forward-thinking company in Durham.
- Benefits: Flexible hours, comprehensive training, and opportunities for career growth.
- Other info: Join a supportive environment with a focus on engagement and development.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in customer service and strong team management abilities.
The predicted salary is between 30000 - 40000 £ per year.
Sopra Steria in Durham is seeking a Customer Experience Team Manager to lead a busy contact centre and develop a high-performing team.
The role focuses on delivering outstanding customer outcomes while fostering engagement and governance across daily operations.
You will manage a 7-day service with shifts from 8am to 8pm on weekdays and 8am to 6pm on weekends, totaling 37.5 hours per week, with 1 in 5 weekends.
A comprehensive 4-week training programme starts you on the right track.
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We think you need these skills to ace Customer Experience Team Lead — Flexible Hours & Growth in North East
Team Leadership
Customer Service Excellence
Operational Management
Engagement Strategies
Governance
Shift Management
Training and Development
