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For Companies At a Glance
- Tasks: Manage customer inquiries over the phone and provide excellent service.
- Company: Public service employer in the UK with a focus on community support.
- Benefits: 25 days off, health cash plan, and flexible remote work options.
- Why this job: Join a supportive team and make a difference in people's lives.
- Qualifications: Excellent customer service skills and previous experience in a similar role.
- Other info: Enjoy a mix of office and remote work for a balanced lifestyle.
The predicted salary is between 28000 - 42000 £ per year.
A public service employer in the United Kingdom is seeking Inbound Call Centre Operatives to manage customer inquiries over the phone. The ideal candidate will have excellent customer service skills and previous experience in a customer service role.
This full-time position offers a mix of office work in Southampton and remote work, allowing for a flexible schedule. Competitive benefits include 25 days off and a health cash plan.
Remote Inbound Call Centre Specialist in Newtown employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Inbound Call Centre Specialist in Newtown
✨Tip Number 1
Practice your phone skills! Since this role is all about managing customer inquiries over the phone, we recommend doing mock calls with friends or family. This will help you get comfortable with handling different types of customer interactions.
✨Tip Number 2
Show off your customer service experience! When you're chatting with potential employers, make sure to highlight any previous roles where you've excelled in customer service. We want to hear those success stories that demonstrate your skills!
✨Tip Number 3
Be ready for a flexible schedule! Since this position offers a mix of office and remote work, be prepared to discuss how you can manage your time effectively. We love candidates who can adapt and thrive in different environments.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals like you!
We think you need these skills to ace Remote Inbound Call Centre Specialist in Newtown
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled inquiries and resolved issues, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send the same application everywhere! Customise your CV and cover letter to reflect the job description. We love seeing how you connect your experience to what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sopra Steria
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples that showcase your ability to manage inquiries effectively.
✨Familiarise Yourself with the Company
Do a bit of research on the public service employer. Understand their values, mission, and the type of services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Common Interview Questions
Prepare for typical interview questions related to call centre roles, such as how you would handle an irate customer or how you prioritise tasks. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Set Up Your Interview Space
Since this is a remote position, ensure your interview space is quiet and free from distractions. Test your technology beforehand to avoid any hiccups during the call. A professional environment will help you make a great first impression.
