Senior Systems Analyst in Newport

Are you an experienced Systems Analyst with a working knowledge of ITSM and BMC Remedy? Sopra Steria’s aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project within a key client. It will be your role to maintain the existing Remedy Service Management platform by providing senior-level administration and taking technical ownership. There will also be future opportunities to get involved in ad hoc project work, so familiarity with related technologies such as VMware, SQL Server and PowerShell scripting would be a massive benefit. This role will see you supporting a group level account offering opportunities for learning, development and progression. This is a hybrid role with typically 3 days a week on site in our office in Newport. Due to our contractual agreement with the client, we are only able to progress with candidates eligible for SC clearance.

What you’ll be doing:

• Provide senior-level administration and technical ownership of the BMC Remedy platform.
• Troubleshoot and resolve incidents, service requests, and tasks within SLA using Remedy, DWP, Smart IT, and Smart Reporting.
• Administer and support Remedy user access, configurations, and system performance.
• Design, configure, and implement Service Catalogues and Service Request Management (SRM) workflows.
• Develop and maintain custom workflows using Remedy Developer Studio, including Active Links, Filters, and Escalations.
• Support and maintain BMC Atrium CMDB, Atrium Integrator, and Atrium Orchestrator.

What you’ll bring:

• Existing experience working on IT Service Management platforms (Preferably Remedy).
• Experience working to tight SLA’s.
• Working knowledge or familiarity with VMware, SQL Server and PowerShell.
• Experience with working following ITIL best practice.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Hybrid, typically 3 days a week in Newport

Security Clearance Level: SC

Salary: Up to £45,000

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.