At a Glance
- Tasks: Support recruitment processes and deliver exceptional customer service in a fast-paced environment.
- Company: Join Sopra Steria, a leader in transformative business services with a focus on collaboration.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and a pension scheme.
- Other info: Hybrid working model with excellent opportunities for personal and professional growth.
- Why this job: Make a real impact by helping candidates navigate their recruitment journey with high-profile clients.
- Qualifications: Strong attention to detail and experience in a structured, team-based environment.
Do you have exceptional customer service skills and are you looking for a role where you can really demonstrate them? At Sopra Steria, within our Transformative Business Services (TBS) team, we’re looking for Administrators to support our busy recruitment function working with high‑profile Government clients. You’ll play a key part in delivering a smooth, professional experience for candidates and stakeholders, while building strong relationships and keeping things running efficiently behind the scenes. This is a 12-month fixed term contract and follows a hybrid working model. You will be based in our Newport office two days per week, on Monday and Tuesday, with the remaining days worked from home.
What you’ll be doing:
- Managing high-volume recruitment activity in a fast‑paced environment, supporting candidates through processes such as online testing, allocations, medical fitness checks and interview scheduling.
- Supporting recruitment campaigns by communicating with successful candidates about start dates, training arrangements and next steps.
- Acting as a first point of contact for candidates and stakeholders, handling inbound queries by phone and email in a professional and helpful way.
- Processing work in line with agreed procedures, business rules and scripts, meeting defined quality standards.
- Maintaining accurate and up‑to‑date records on databases and manual systems to support audit requirements.
- Planning and prioritising your workload to ensure deadlines are met, escalating queries where appropriate and identifying opportunities to improve processes.
What you’ll bring:
- Strong attention to detail, with the ability to maintain accurate records and follow defined processes.
- Experience working in a fast‑moving, structured, team‑based environment.
- A customer‑focused approach, with confidence in delivering a high‑quality, professional service.
- Clear and effective communication skills, both written and verbal.
- Good organisational skills, with the ability to prioritise tasks and manage deadlines.
- A proactive approach to problem solving and continuous improvement.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Benefits:
- 25 days annual leave with the choice to buy additional days
- Health cash plan
- Life assurance
- Pension
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Process Assistant in Newport employer: Sopra Steria
Sopra Steria is an excellent employer that values exceptional customer service and offers a supportive work environment within our Transformative Business Services team. With a hybrid working model based in Newport, employees enjoy a balance of office and home working, alongside competitive benefits such as 25 days annual leave, a health cash plan, and opportunities for personal growth. Our commitment to diversity and inclusion ensures that all employees feel valued and empowered to contribute to our mission of delivering high-quality services to our government clients.
StudySmarter Expert Advice🤫
We think this is how you could land Process Assistant in Newport
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Sopra Steria and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Process Assistant in Newport
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Sopra Steria. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Sopra Steria
✨Showcase Your Adaptability
Given that this is a temporary HR role at Sopra Steria, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Sopra Steria uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Sopra Steria.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Sopra Steria.
