At a Glance
- Tasks: Support candidates through calls, emails, and live chats in a dynamic environment.
- Company: Join a leading provider of innovative Business Support Services in the UK.
- Benefits: Enjoy 25 days annual leave, health cash plan, and flexible working options.
- Other info: Hybrid working with a vibrant team spirit and opportunities for personal growth.
- Why this job: Make a real difference while building valuable experience in a supportive team.
- Qualifications: Experience in a contact centre and strong organisational skills are essential.
The predicted salary is between 25375 - 25375 £ per year.
Need a spring in your step and a role where no two days feel the same? Join a friendly, fast-paced Customer Hub team where supporting people really matters and Mondays are genuinely something to enjoy. We’re looking for a number of Customer Hub Advisors to join a high-performing, people-focused team supporting major UK public sector clients. You’ll be part of a supportive environment with a strong team spirit, flexible ways of working and plenty of opportunities to build valuable experience in a role that keeps you engaged and learning.
This role offers hybrid working, with Thursdays and Fridays based in our Newport office and the rest of the week working remotely. You’ll be surrounded by colleagues who enjoy collaborating, sharing knowledge and celebrating success together through team initiatives, events and recognition. It’s a busy, rewarding role where your contribution makes a real difference and where you’ll be trusted to get stuck in, take ownership and grow your confidence.
What you’ll be doing:
- Handling inbound calls, emails and live chats to support candidates and keep processes running smoothly.
- Supporting candidates through application, vetting and onboarding stages.
- Rescheduling interviews and coordinating activity to keep stakeholders on track.
- Resolving queries efficiently and escalating more complex issues when needed.
- Maintaining accurate, audit-ready records across systems.
- Supporting public sector clients while working closely with your team.
What you’ll bring:
- Experience working in a contact centre environment.
- Strong organisational skills with excellent attention to detail.
- The ability to manage multiple tasks in a fast-paced setting.
- A flexible, positive approach to work and change.
- Confidence using systems and handling customer queries.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Fixed Term Contract (12 months).
Location: Hybrid Newport, 2 days per week (Thursdays and Fridays).
Security Clearance Level: SC.
Salary: £25,375 per annum.
Benefits: 25 days annual leave with the option to buy extra days, health cash plan, 4 x death in service life assurance, pension, 3 days paid volunteering, 5 days paid carers leave.
Interested? Come and Join us!
Customer Hub Advisor in Newport employer: Sopra Steria
Sopra Steria is an exceptional employer, offering a unique opportunity for a Data Security Technical Lead to influence enterprise-wide data security strategy while working remotely. With a strong focus on professional development, competitive benefits including a generous car allowance and private medical insurance, and a collaborative work culture that values innovation, employees are empowered to grow their careers in a supportive environment dedicated to making a real difference in national security.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Advisor in Newport
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their friendly, fast-paced environment.
✨Tip Number 2
Practice your communication skills! As a Customer Hub Advisor, you'll be handling calls, emails, and live chats. Try role-playing with a friend or family member to get comfortable with different scenarios and questions you might face during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to share examples of how you've managed multiple tasks in a fast-paced setting. Think of specific situations where you took ownership and resolved issues efficiently – this will really impress the interviewers.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Hub Advisor in Newport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and warmth into your words. Remember, we’re all about a friendly vibe here at StudySmarter!
Tailor Your Application:Make sure to tailor your application to the Customer Hub Advisor role. Highlight your experience in contact centres and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great fit for our fast-paced environment!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way to potentially joining our awesome team!
How to prepare for a job interview at Sopra Steria
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Hub Advisor role. Familiarise yourself with the key responsibilities like handling inbound calls and supporting candidates through various stages. This will help you demonstrate your enthusiasm and show that you're ready to hit the ground running.
✨Showcase Your People Skills
Since this role is all about supporting people, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight your experience in a contact centre environment and how you've resolved queries efficiently. This will show that you can thrive in a fast-paced, people-focused team.
✨Demonstrate Flexibility and Positivity
The job description mentions a flexible and positive approach to work. Think of instances where you've adapted to change or tackled challenges with a smile. Sharing these stories will illustrate that you’re the kind of person who can handle the dynamic nature of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team initiatives, opportunities for growth, or how success is celebrated within the team. This shows your genuine interest in the company culture and helps you determine if it’s the right fit for you.
