At a Glance
- Tasks: Support online assessments by troubleshooting tech issues and ensuring smooth delivery.
- Company: Join a transformative business services team with a collaborative culture.
- Benefits: Enjoy 25 days leave, health cash plan, life assurance, and flexible working options.
- Other info: Hybrid role with clear progression opportunities and a commitment to diversity.
- Why this job: Make a real impact while growing your skills in a fast-paced, supportive environment.
- Qualifications: Customer support experience and strong problem-solving skills are essential.
The predicted salary is between 27781 - 30000 £ per year.
Are you someone who enjoys solving problems, supporting others, and working with technology in a fast-paced environment? If so, this could be the next step in your career. You’ll be joining our Transformative Business Services team, supporting the delivery of online assessment solutions for high-profile clients. Working as part of a collaborative and supportive team, you’ll play a key role in ensuring assessments run smoothly by providing technical and operational support to both candidates and assessors. This is a great opportunity to build your career within a growing area of the business, with clear progression opportunities both within the team and across the wider organisation. Many people have successfully developed from this role into other opportunities, and we’re committed to helping you grow your skills and experience. This role is hybrid. You’ll primarily work remotely, with occasional office attendance – typically once per month in Newport or another centre of excellence. Working hours are on a rota between 07:30 and 21:00, offering variety and flexibility.
What you’ll be doing:
- Provide first-line technical and operational support for online assessment delivery.
- Support candidates and assessors by troubleshooting technical and access-related issues.
- Monitor live assessment sessions to ensure they run smoothly and resolve issues in a timely manner.
- Escalate more complex issues where required to maintain a seamless service.
- Carry out basic system administration activities and maintain accurate operational data.
- Work as part of a team to support efficient and successful assessment delivery.
What you’ll bring:
- Experience working in a customer support or first-line support environment.
- Ability to troubleshoot technical issues in a calm and professional manner.
- Strong organisational skills with the ability to manage multiple priorities.
- Confidence supporting users remotely using tools such as Microsoft Teams.
- Experience working in a customer-focused environment.
- Ability to use initiative and exercise sound judgement when resolving issues.
It would be great if you had:
- Experience working within a recruitment or assessment environment.
- Experience carrying out system administration tasks.
- Experience working with operational data or producing basic reports.
- Confidence learning and adapting to new systems and technology.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Fixed Term Contract (12 months).
Location: Newport (hybrid – typically once per month in the office).
Security Clearance Level: SC.
Salary: £27,781 – £30,000.
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.
Although this role is advertised as full‑time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Assessment Support Coordinator in Newport employer: Sopra Steria
Sopra Steria is an exceptional employer, offering a unique opportunity for a Data Security Technical Lead to influence enterprise-wide data security strategy while working remotely. With a strong focus on professional development, competitive benefits including a generous car allowance and private medical insurance, and a collaborative work culture that values innovation, employees are empowered to grow their careers in a supportive environment dedicated to making a real difference in national security.
StudySmarter Expert Advice🤫
We think this is how you could land Assessment Support Coordinator in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sopra Steria. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sopra Steria before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assessment Support Coordinator in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sopra Steria:Your cover letter is your chance to shine! Tell us why you want to work at Sopra Steria specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sopra Steria!
How to prepare for a job interview at Sopra Steria
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
