Pensions Administrator in Newcastle upon Tyne

Do you have a keen eye for detail and strive for excellence? Are you looking for a company who can truly support you, your professional development and growth within your role? We have a great opportunity within our growing pensions administration team!

As a Pensions Administrator, you will be joining an experienced and dedicated team who are focused on supporting our client to provide the best possible experience to all their Scheme Members. If you are a highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you!

Previous experience in pensions is not essential, but we want people who understand the importance of providing great customer service, are organised and approach complex tasks with professional curiosity! We are looking for individuals interested in developing a career in pensions, who are willing to learn and grow. You will be supported by the Team Leaders and Managers from day one, becoming an integral member of the team and encouraged to develop your skills and knowledge, including our support for taking professional qualifications if you wish.

We put the wellbeing of our people at the heart of what we do, and therefore flexibility of work is key for us. We offer hybrid working, typically up to two days per week in the office. Ideally, candidates will be based near our Newcastle or Newport (Wales) Centres of Excellence, though we are open to considering strong candidates from other locations on a one-day-per-month office basis.

What you will be doing:

• Producing and checking calculations of members benefits using automated calculation routines.
• Preparing and checking standard explanatory letters.
• Resolving pension related queries for our customer by phone, live chat and email working with other teams in a timely manner - delighting our customer, escalating complex cases or complaints to a senior administrator or SME as appropriate.
• Ensuring the accuracy of our pension administration records, currently based on the Compendia administration system.
• Managing pension contribution adjustments including agreeing and administering recovery plans.
• Collating, analysing data and preparing reports that are presented to senior team members.
• Working with the payroll team and Clients reward team as required.

What you'll bring:

• Ability to delight customers with great service.
• High degree of accuracy and attention to detail.
• Good numerical skills.
• Able to work in a team.
• Ability to maintain confidentiality and exercise discretion.
• Able to prioritise multiple tasks and meet deadlines.
• Fantastic organisational skills and the ability to work independently.
• Be flexible, honest and respectful.

It would be great if you had:

• Knowledge of Police Pension Schemes/Civil Service Pension Schemes or other public sector defined benefit schemes.
• Payroll or Pension administration experience.
• Experience of analysing and interpreting complex data.
• Strong skills in Microsoft applications such as Excel and Word.

If you are interested in this role but not sure if your skills and experience are exactly what we are looking for, please do apply, we'd love to hear from you! We encourage and will support applications from neuro-divergent applicants.

Employment Type: Full-time - Permanent.

Location: Hybrid Newport/Newcastle.

Security Clearance Level: SC/ NPPV2.

Internal Recruiter: Becky.

Salary: £24,636pa.

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.