Pension Administrator in Newcastle upon Tyne

Do you have a keen eye for detail and strive for excellence? We have a great opportunity within our pensions administration team! As a Pensions Administrator, you will be joining an experienced and dedicated team who are focused on supporting our client to provide the best possible experience to all their Scheme Members. If you are a highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you!

We are looking for individuals interested in developing a career in pensions, who are willing to learn and grow. You will be supported by the Team Leaders and Managers from day one, becoming an integral member of the team and encouraged to develop your skills and knowledge, including support for taking professional qualifications if you wish. We put the wellbeing of our people at the heart of what we do, and therefore flexibility of work is key for us. We offer hybrid working, typically up to two days per week in the office. Ideally, candidates will be based near our Newcastle or Newport (Wales) Centres of Excellence, though we’re open to considering strong candidates from other locations on a one‑day‑per‑month office basis at these locations.

What you will be doing:

• Producing and checking calculations of member’s benefits using automated calculation routines.
• Preparing and checking standard explanatory letters.
• Resolve pension related queries for our customer by phone, live chat and email working with other teams in a timely manner – delighting our customer, escalating complex cases or complaints to a senior administrator or SME as appropriate.
• Ensuring the accuracy of our pension administration records, currently based on the Compendia administration system.
• Manage pension contribution adjustments including agreeing and administering recovery plans.
• To collate, analyse data and prepare reports that are presented to senior team members.
• Working with the payroll team and Client’s reward team as required.

What you’ll bring:

• Ability to delight customers with great service.
• High degree of accuracy and attention to detail.
• Good numerical skills.
• Able to work in a team.
• Ability to maintain confidentiality and exercise discretion.
• Able to prioritise multiple tasks and meet deadlines.
• Fantastic organisational skills and the ability to work independently.
• Be flexible, honest and respectful.

It would be great if you had:

• Knowledge of Police Pension Schemes/Civil Service Pension Schemes or other public sector defined benefit schemes.
• Payroll or Pension administration experience.
• Experience of analysing and interpreting complex data.
• Strong skills in Microsoft applications such as Excel and Word.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply. We encourage and will support applications from neuro‑divergent applicants.

Employment Type: Full-time - Permanent.

Location: Hybrid – Newport/Newcastle.

Security Clearance Level: NPPV2.

Salary: £26298pa.

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.