Sopra Steria Financial Services in the UK is recruiting a Contact Centre Team Leader to head a team of up to 15 advisors in Newcastle. In this hybrid role you’ll coach, develop and performance-manage colleagues while balancing regulatory requirements with excellent customer outcomes.
You’ll use MI and quality data to identify improvement opportunities, drive change and support the department’s goals. Working pattern: two days at Quorum Business Park and the rest from home.
#J-18808-Ljbffr
Hybrid Contact Centre Team Lead - Coaching & Compliance in Newcastle upon Tyne employer: Sopra Steria
Join a forward-thinking team at the forefront of Aerospace and Defence, where your expertise in Microsoft Sentinel and KQL will directly contribute to enhancing security measures. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through continuous learning opportunities and innovative projects. Located in a dynamic environment, we offer competitive benefits and a commitment to making a meaningful impact in the industry.
