At a Glance
- Tasks: Manage incidents and service requests, ensuring swift resolutions and excellent customer support.
- Company: Join Sopra Steria, a leader in Aerospace, Defence and Security.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and innovation.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in service management and strong problem-solving skills.
The predicted salary is between 35000 - 42000 £ per year.
Sopra Steria’s Aerospace, Defence and Security business is recruiting a Senior Service Analyst for Milton Keynes.
You will be the primary contact for customers, managing incidents, problems and service requests, and guiding issues through their full lifecycle, resolving at first contact where possible.
You will document information in incident systems, monitor SLAs, escalate when needed, and liaise with internal teams and suppliers.
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Senior Service Analyst: Incident & Change Lead (SC) in Milton Keynes employer: Sopra Steria
Sopra Steria is an exceptional employer, offering a unique opportunity for a Data Security Technical Lead to influence enterprise-wide data security strategy while working remotely. With a strong focus on professional development, competitive benefits including a generous car allowance and private medical insurance, and a collaborative work culture that values innovation, employees are empowered to grow their careers in a supportive environment dedicated to making a real difference in national security.
