At a Glance
- Tasks: Coordinate and govern change activities in a fast-paced digital environment.
- Company: Join a dynamic organisation focused on innovation and diversity.
- Benefits: Enjoy 25 days annual leave, health cash plan, and a competitive salary.
- Other info: Great career growth opportunities in Service Management await you.
- Why this job: Make a real impact by enhancing change and release management practices.
- Qualifications: Experience in digital operations and familiarity with ITIL frameworks.
The predicted salary is between 40000 - 45000 £ per year.
Do you want to play a key role in enabling safe, well‑governed change in a fast‑moving digital organisation? Our Service Management portfolio is growing at pace, and we now have an opportunity for a Change and Release Analyst to support the successful flow of digital products and services across the business. Working alongside the Change Manager, you will support and enhance our Change and Release Management practices, helping ensure that changes are well governed, risks are clearly understood, and releases move efficiently through the end‑to‑end service lifecycle.
As Information Technology Infrastructure Library version 5 shapes a more integrated and AI‑aware product and service lifecycle, our Service Management function is evolving how it works. In this role, you will contribute to modernising our practices, strengthening value delivery, and supporting continuous improvement across enterprise toolsets. This is a great opportunity to develop your career within Service Management, with scope to specialise further in areas such as change, release or problem management.
What you’ll be doing:
- Coordinating and governing change activity, including assessment, prioritisation, risk evaluation and scheduling.
- Managing the integration and deployment of release components through multiple environments.
- Supporting Change Advisory Boards and approval pathways, ensuring transparent and role‑aligned decision making.
- Leading post‑implementation reviews to analyse outcomes, identify root causes and embed continuous improvement.
- Producing reporting on change and release performance, insights and trends.
- Maintaining accurate data and compliance within Information Technology Service Management toolsets.
What you’ll bring:
- Experience working in a digital operations environment using an ITIL aligned framework.
- An understanding of change, release and problem management lifecycles.
- Experience using modern IT Service Management toolsets such as Atlassian Jira, Service Manager or similar platforms.
- Strong analytical and problem‑solving skills, with the ability to assess risk effectively.
- The ability to work autonomously with clear personal accountability.
- Confidence working with a range of technical and non‑technical stakeholders.
It would be great if you had:
- An ITIL certification covering Change, Release or Digital Product and Service Management.
- Confidence using Microsoft Office tools for reporting and analysis.
- A desire to develop your career and specialise further within Service Management.
Employment Details
- Employment Type: Full‑time, Permanent.
- Location: Gloucestershire, London, Manchester or North Yorkshire.
- Security Clearance Level: Enhanced Developed Vetting (eDV).
- Salary: £40,000 – £45,000, with flexibility dependent on experience.
- Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Change and Release Analyst in Manchester employer: Sopra Steria
Join a dynamic and innovative digital organisation as a Change and Release Analyst, where you will play a pivotal role in enhancing our Service Management practices. With a strong focus on employee growth, we offer opportunities to specialise in change, release, or problem management, alongside a supportive work culture that values diversity and continuous improvement. Enjoy competitive benefits including 25 days of annual leave, a health cash plan, and a commitment to equality of opportunity, all while working in vibrant locations such as Gloucestershire, London, Manchester, or North Yorkshire.
StudySmarter Expert Advice🤫
We think this is how you could land Change and Release Analyst in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sopra Steria values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sopra Steria might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sopra Steria!
✨Direct Apply to Sopra Steria
Let's not forget to apply directly through the Sopra Steria website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Change and Release Analyst in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sopra Steria.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sopra Steria. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sopra Steria
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
