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For Companies At a Glance
- Tasks: Lead a complaints team to ensure top-notch customer resolutions and smooth operations.
- Company: A leading service provider with a focus on customer satisfaction.
- Benefits: Competitive salary, 25 days annual leave, and great perks.
- Why this job: Make a real difference in customer experience while driving positive change.
- Qualifications: Extensive experience in financial services operations and change management skills.
- Other info: Join a dynamic team for a 12-month fixed term contract.
The predicted salary is between 36000 - 60000 £ per year.
A leading service provider is seeking a Complaints Operations Manager to join their team in Lytham St Annes on a 12-month fixed term contract. In this role, you will lead a sizable complaints team while ensuring high-quality customer resolutions and managing day-to-day operations.
Ideal candidates will have extensive experience in financial services operations and a proven ability to drive change.
Competitive salary and benefits, including 25 days of annual leave, are offered.
Senior Complaints Operations Leader — Transform & Deliver in Lytham St Annes employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaints Operations Leader — Transform & Deliver in Lytham St Annes
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Senior Complaints Operations Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to complaints management and operational leadership. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and how you can drive change.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved customer resolutions or led successful teams in the past. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the Complaints Operations Manager. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Senior Complaints Operations Leader — Transform & Deliver in Lytham St Annes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services operations. We want to see how you've driven change in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Complaints Operations Leader role. Share specific examples of how you've led teams and resolved complaints effectively.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. We’re looking for someone who can manage a sizable team and ensure high-quality customer resolutions, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sopra Steria
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services operations. Be ready to discuss specific examples from your past experience where you've successfully managed complaints and driven change. This will show that you understand the industry and can bring valuable insights to the team.
✨Showcase Your Leadership Skills
As a Senior Complaints Operations Leader, you'll need to demonstrate your ability to lead a team effectively. Prepare to share stories about how you've motivated your team, resolved conflicts, and improved performance. Highlight any metrics or outcomes that showcase your success in these areas.
✨Emphasise Customer-Centric Solutions
In this role, high-quality customer resolutions are key. Think of examples where you've gone above and beyond to ensure customer satisfaction. Be ready to discuss your approach to problem-solving and how you prioritise the customer's needs while managing operational efficiency.
✨Prepare for Change Management Questions
Since driving change is a crucial part of this position, expect questions about your experience with change management. Prepare to discuss specific initiatives you've led, the challenges you faced, and how you measured success. This will demonstrate your capability to adapt and lead in a dynamic environment.
