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- Tasks: Lead a small team, manage CMDB services, and implement AI-driven improvements.
- Company: Sopra Steria delivers innovative business solutions and values diversity and inclusion.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and flexible working options.
- Why this job: Join a supportive culture focused on work-life balance and impactful community outcomes.
- Qualifications: Experience in CMDB, strong communication skills, and ITIL certification required.
- Other info: Flexible working arrangements available; we welcome diverse applicants.
The predicted salary is between 30720 - 35940 £ per year.
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Join to apply for the Lead CMDB Analyst (SME) role at Sopra Steria
Are you a CMDB expert with experience of implementing efficiencies using automation and AI?
Then we have just the opportunity you\’re looking for!
We are looking to recruit a Lead CMDB Analyst to guide and support our small team whilst taking ownership of the services, being responsible to each client and ensuring the service\’s efficacy and efficiency.
The role involves working with tools like ServiceNow and Manage Engine and the focus is on the methodology and the ability to work with different ITSM tool sets with several of our customers.
The CMDB Lead will support the team in their daily activities, manage the CMDB, and work on service improvements.
This hybrid role offers fantastic support for work life balance, being predominantly based from home, with only monthly visits to our offices in Salford desired for monthly catch up and collaboration meetings. We can also facilitate more frequent visits if preferred.
What you\’ll be doing:
- Providing support and guidance to the other CMDB Analysts within the team
- Acting as the main point of contact for the services provided
- Managing the asset and it’s performance throughout it’s life cycle
- Implement service improvements using automation and AI solutions
- Reviewing incoming data, maintaining its integrity and identifying anomalies
- Updating the CMDB with new requests or changes and completing within agreed timeframes.
What you’ll bring:
- Extensive experience within CMDB
- A proven track record in managing and shaping CMDB services
- The ability to find efficiencies and implement solutions using AI and automation
- A strong communication style, with the ability to adapt depending on your audience
- A deep understanding and certification in ITIL practices
It would be great if you had:
- Previous experience of leading CMDB Analysts
- A background of working with ServiceNow and Manage Engine
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type : Full-time, Permanent
Location : Salford
Security Clearance Level : SC
Internal Recruiter : Mark
Salary : £36000 – £39950
Benefits : 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, re-duce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
With a long history of delivering transformation, we\’ve developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK\’s largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
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Lead CMDB Analyst (SME) employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead CMDB Analyst (SME)
✨Tip Number 1
Familiarise yourself with ServiceNow and Manage Engine, as these tools are crucial for the Lead CMDB Analyst role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering these platforms.
✨Tip Number 2
Showcase your experience with automation and AI in your discussions. Prepare specific examples of how you've implemented efficiencies in previous roles, as this will highlight your ability to drive service improvements.
✨Tip Number 3
Network with current or former employees of Sopra Steria on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 4
Prepare to discuss ITIL practices in detail, as a strong understanding is essential for this role. Brush up on your knowledge and be ready to explain how you've applied these principles in your past work.
We think you need these skills to ace Lead CMDB Analyst (SME)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience with CMDB and any relevant tools like ServiceNow and Manage Engine. Emphasise your ability to implement efficiencies using automation and AI, as this is a key requirement for the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for CMDB management and your leadership experience. Mention specific examples of how you've successfully managed teams or projects in the past, particularly those that involved service improvements.
Highlight Relevant Certifications: If you have certifications in ITIL practices or any other relevant qualifications, make sure to include these prominently in your application. This will demonstrate your commitment to professional development and your expertise in the field.
Showcase Communication Skills: Since strong communication is essential for this role, provide examples in your application that illustrate your ability to adapt your communication style to different audiences. This could be through previous roles where you acted as a point of contact or led discussions.
How to prepare for a job interview at Sopra Steria
✨Showcase Your CMDB Expertise
Make sure to highlight your extensive experience with CMDB during the interview. Be prepared to discuss specific projects where you've implemented efficiencies using automation and AI, as this is a key requirement for the role.
✨Demonstrate Leadership Skills
Since the position involves guiding a small team, it's important to convey your leadership experience. Share examples of how you've supported and developed team members in previous roles, especially if you've led CMDB Analysts before.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of ServiceNow and Manage Engine, as these tools are integral to the role. Be ready to discuss how you've used these platforms to manage assets and improve service delivery in the past.
✨Communicate Effectively
Given the emphasis on strong communication skills, practice articulating your thoughts clearly and concisely. Tailor your communication style to suit different audiences, demonstrating your adaptability and understanding of ITIL practices.
