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- Tasks: Lead a dynamic L&D Support team and enhance training delivery across the organisation.
- Company: Join a forward-thinking company focused on employee development and collaboration.
- Benefits: Enjoy a competitive salary, car allowance, private medical, and generous annual leave.
- Other info: Hybrid role with excellent opportunities for professional growth and innovation.
- Why this job: Make a real impact in Learning and Development while growing your career.
- Qualifications: Experience in L&D, LMS management, and strong customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
Looking for an exciting opportunity partnering with training providers and rolling out L&D service delivery within the organisation? Reporting to the Head of HR Shared Service Delivery, the key objective of this role is to lead the Learning and Development Support Team to provide comprehensive administrative and service delivery support. This support will be aligned to the requirements of the business, Learning and Development leaders within the organisation as well as The People Hub HR function.
Key Areas
- Learning and Development
- HR Programmes
- Talent & Performance Management
- LMS Management
Hybrid role working out of our Newcastle office 3 days per week (Tuesday – Thursday).
What you will be doing
- People Management & Team Leadership
- Lead a small L&D Support team with line management responsibility for four direct reports.
- Identify process improvements and document process diagrams ensuring processes meet the needs of all customers.
- Training
- Lead all administrative and technical aspects of the Learning Management System, including uploading content, testing, assigning, maintaining, and reporting on learning content.
- Work with L&D leaders to maintain LMS inventories (course catalogue) and optimise for LMS reporting.
- Reporting
- Work closely with the MI team, L&D leaders, and the L&D team to ensure up-to-date data is provided in the required timeframes.
- Work closely with the relevant Finance Manager(s) on data reporting in respect to costings and recharging, including the apprentice levy.
- Engagement / Collaboration
- Coordinate and project‑manage community engagement initiatives.
- Develop close and effective relationships with the Learning and Development Teams.
- Other
- Provide support for additional ad hoc tasks and projects within the People & Culture department.
- Utilise and share best practice and process within the People Hub team.
What you’ll bring
- A service‑oriented mindset with proven delivery of exceptional quality customer service.
- A hands‑on, solutions‑focused individual with LMS experience (preferably Cornerstone) to support all aspects of maintaining, troubleshooting, and improving the company’s core platform.
- Experience working in Learning and Development with LMS/MOOC configuration.
- Experience analysing LMS content to enhance meetings with L&D leaders.
- Previous line management experience, ideally within Learning and Development.
- Good data analysis and interpretation skills.
- Curious and driven to solve customer and business challenges in learning and development.
- A self‑starter with a desire for action and operational efficiency, including automation and self‑service tools.
Employment Type: Full‑time, Permanent
Location: Newcastle Upon Tyne – 3 days in office Tuesday – Thursday
Security Clearance Level: SC clearance
Salary: Competitive salary
Benefits:
- £5,400 car allowance
- 25 days annual leave with the option to buy additional days
- Private medical
- Life assurance
- Pension
L&D Services Manager employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L&D Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the L&D field and let them know you're on the hunt for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its L&D initiatives. Show us you’re genuinely interested and ready to contribute to their goals. Tailor your answers to highlight how your experience aligns with their needs.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it shows us you’re serious about joining our team in Newcastle.
We think you need these skills to ace L&D Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the L&D Services Manager role. Highlight your experience in Learning and Development, especially any hands-on work with LMS systems. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about L&D and how you can lead our Support Team. Be sure to mention any relevant achievements that showcase your service-oriented mindset.
Showcase Your Team Leadership Skills: Since this role involves managing a small team, make sure to highlight your previous line management experience. Share examples of how you've successfully led teams and improved processes in the past – we love a good success story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Sopra Steria
✨Know Your LMS Inside Out
Make sure you’re well-versed in Learning Management Systems, especially if you have experience with Cornerstone. Be ready to discuss how you've managed content, troubleshot issues, and improved user experience in previous roles.
✨Showcase Your People Management Skills
Prepare examples of how you've successfully led a team in the past. Highlight your approach to line management and how you’ve fostered collaboration and engagement within your team.
✨Data is Key
Brush up on your data analysis skills. Be prepared to discuss how you’ve used data to inform decisions or improve processes in Learning and Development. Bring specific examples that demonstrate your analytical abilities.
✨Be Solutions-Focused
Demonstrate your problem-solving mindset by preparing scenarios where you identified challenges and implemented effective solutions. This will show your potential employer that you’re proactive and driven to enhance operational efficiency.