At a Glance
- Tasks: Shape innovative service management solutions and support exciting client projects.
- Company: Join a leading Aerospace, Defence and Security company with a supportive culture.
- Benefits: Competitive salary, referral bonus, and opportunities for professional growth.
- Other info: Opportunity to work in complex regulated environments and engage with cutting-edge technologies.
- Why this job: Make a real impact in a high-growth environment while developing your skills.
- Qualifications: Strong Service Management experience and excellent communication skills.
We are looking for a Service Management Senior Solutions Architect to join our growing team and support a strong pipeline of new business and client solution activity within our ADS sector.
This is a varied and high-impact role, suited to someone with a strong Service Management background who is either already operating in a service architecture, solution design, bid or pre-sales environment, or is looking to take the next step into this space. You will play a key role in shaping service management solutions for new and existing clients, translating requirements into clear service models, reviewing contractual commitments and ensuring services are fit for purpose from mobilisation through to live operation.
You will join the team at an exciting time of growth, working across a broad mix of bids, service design, transition, continual improvement and client engagement, with the opportunity to further develop your architecture and pre-sales capability.
This requires travel to sites along the M3/M4 Corridor.
What you will be doing:
- Support pre-sales and bid activity by helping to shape Service Management solutions, write bid responses, review technical and service documentation, and contribute to client-facing presentations and proposals.
- Design service models and service architectures that meet client requirements, align to contractual commitments and support successful mobilisation, transition and ongoing delivery.
- Work closely with architects, technical teams, CTOs, delivery leads, bid teams, partners and clients to ensure the service solution is clear, achievable and commercially sound.
- Review contracts, requirements and bid documentation to understand obligations, identify risks and ensure the proposed service approach can be delivered effectively.
- Support service transition and mobilisation activity, including reviewing service deliverables, assessing service readiness and helping teams hand over into live service successfully.
- Carry out service assessments, maturity reviews and continual improvement activity, helping existing services become more efficient, effective and aligned to best practice.
What you will bring:
- Strong experience in Service Management, service delivery or a related IT services environment, with a good understanding of how services are designed, mobilised, transitioned and improved.
- Experience in, or a strong interest in moving into, bid, pre-sales or solutioning environments, with the ability to work at pace and adapt to fluctuating pipeline demands.
- Good understanding of ITIL principles, service lifecycle activity, service design, transition, SLAs, XLAs, risk, commercial models and contractual commitments.
- Strong written communication skills, with the ability to produce clear bid responses, service documentation, service architectures and client-facing material.
- Confident stakeholder management skills, with the ability to engage effectively with clients, internal teams, technical specialists, architects, partners and subcontractors.
- A proactive and curious approach, with an interest in keeping up to date with Service Management trends, competitor activity, market developments and emerging ways of working.
It would be great if you had:
- Previous experience working within MOD, defence, secure or complex regulated environments.
- Experience working with Agile delivery methods or frameworks such as SAFe.
- Knowledge of current and emerging Service Management tools, technologies, platforms and industry frameworks.
- Experience supporting service modelling, cost modelling, resource profiling, due diligence or commercial solution development.
- Experience working in prime or subcontractor environments, including managing partner and supplier input into service solutions.
- ITIL certification or equivalent practical knowledge gained through hands-on Service Management experience.
Level of Clearance: Ideally holding an active MoD DV, or be willing to go through this process
Referral Bonus: £1,500
Salary
offered will be in line with experience and development needs.
Loved reading about this job and want to know more about Sector/Company?
Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
Senior Solutions Architect - Service Management in Lancaster employer: Sopra Steria
Sopra Steria is an exceptional employer, offering a unique opportunity for a Data Security Technical Lead to influence enterprise-wide data security strategy while working remotely. With a strong focus on professional development, competitive benefits including a generous car allowance and private medical insurance, and a collaborative work culture that values innovation, employees are empowered to grow their careers in a supportive environment dedicated to making a real difference in national security.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Architect - Service Management in Lancaster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sopra Steria values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sopra Steria might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sopra Steria!
✨Direct Apply to Sopra Steria
Let's not forget to apply directly through the Sopra Steria website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Solutions Architect - Service Management in Lancaster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sopra Steria.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sopra Steria. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sopra Steria
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
