At a Glance
- Tasks: Support and manage core IT infrastructure, ensuring stability and performance.
- Company: Join a mission-driven team in a secure environment in Portsmouth.
- Benefits: Enjoy 25 days annual leave, life assurance, pension, and more.
- Other info: Opportunity for career growth in a collaborative, supportive team.
- Why this job: Make a real impact on critical services while developing your technical skills.
- Qualifications: Experience in infrastructure support and strong troubleshooting skills required.
The predicted salary is between 45000 - 65000 £ per year.
Are you looking to take the next step in your infrastructure career and play a key role in supporting secure, business‑critical services? You’ll be joining a tight‑knit team focused on keeping core systems stable, resilient and continuously improving. This is an opportunity to work hands‑on with infrastructure, investigate complex issues, and contribute to improvements that meaningfully impact operational performance.
We work onsite in a secure environment in Portsmouth, supporting a programme with growing technical demands. You’ll be surrounded by colleagues who share knowledge, support each other, and take pride in delivering high‑quality work in a mission‑driven setting.
Responsibilities
- Supporting and managing core IT infrastructure, including networks, servers, storage and operating systems.
- Managing incidents, problems, requests and changes in a structured, ITIL‑aligned environment.
- Investigating and resolving technical issues and contributing to root‑cause analysis.
- Monitoring live services to ensure consistent performance against agreed service levels.
- Contributing to infrastructure improvements, project activity, testing and release support.
- Producing and maintaining clear technical documentation to support day‑to‑day operations.
What you’ll bring
- Experience in infrastructure support, system administration or a similar technical operations role.
- Strong troubleshooting and analytical skills with the ability to resolve complex issues.
- Awareness of ITIL‑based service management processes.
- Experience supporting technology in structured, process‑driven environments.
- Ability to work independently and collaboratively as part of a wider technical team.
- Eligibility for SC and DV, and willingness to work onsite in a secure environment.
Desirable
- Experience supporting applications or infrastructure using DevOps or scripted models.
- Exposure to 24/7 operational support environments.
- Strong experience in Infrastructure Management.
- Experience across one or more: Networks (WAN/LAN); Servers & Storage.
- Experience contributing to testing, system checks or release processes.
- Familiarity with producing support documentation and operational guidance.
- An interest in developing towards DV clearance.
Details
- Employment Type: Full‑time, Permanent.
- Location: Portsmouth Hampshire area, full time onsite, part of a 24/7 shift‑based support team.
- Security Clearance Level: Eligible for SC and DV.
- Internal Recruiter: Soraya.
- Salary: £45,000 – £65,000.
- Benefits: 25 days annual leave with option to buy additional days, life assurance, pension.
Infrastructure Support Analyst employer: Sopra Steria
Join a dynamic team in Portsmouth as an Infrastructure Support Analyst, where you'll play a vital role in maintaining and enhancing our secure, business-critical services. We pride ourselves on a collaborative work culture that fosters knowledge sharing and professional growth, offering 25 days of annual leave, life assurance, and a pension scheme. This is not just a job; it's an opportunity to make a meaningful impact in a mission-driven environment while advancing your career in infrastructure support.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn or at industry events. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to discuss your experience with infrastructure support and how you've tackled complex issues in the past.
✨Tip Number 3
Show your passion for continuous improvement! Think of examples where you've contributed to infrastructure enhancements or resolved incidents effectively, and be ready to share them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining our team.
We think you need these skills to ace Infrastructure Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in infrastructure support and system administration. We want to see how your skills align with the job description, so don’t be shy about showcasing your troubleshooting and analytical abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our mission-driven team. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience:When filling out your application, focus on your experience with ITIL processes and any exposure to 24/7 operational support environments. We’re keen to see how you’ve tackled complex issues in the past!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Sopra Steria
✨Know Your Infrastructure Basics
Make sure you brush up on your knowledge of core IT infrastructure components like networks, servers, and storage. Be ready to discuss how you've supported these systems in the past and any specific tools or technologies you've used.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of complex issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you approach problem-solving in a structured environment.
✨Familiarise Yourself with ITIL Processes
Since the role involves managing incidents and changes in an ITIL-aligned environment, it’s crucial to understand ITIL principles. Be ready to discuss how you've applied these processes in your previous roles and how they can improve operational performance.
✨Demonstrate Team Collaboration
This position requires working both independently and as part of a team. Think of examples where you've collaborated effectively with colleagues to achieve a common goal, especially in high-pressure situations or during 24/7 operational support.
