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- Tasks: Handle inbound calls, providing top-notch customer service and resolving queries efficiently.
- Company: Join NHS Shared Business Services, a leader in corporate services for the NHS.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and flexible benefits.
- Why this job: Kickstart your career in a supportive environment with opportunities for growth.
- Qualifications: Great customer service skills and experience in a call centre or retail environment.
- Other info: Work from home flexibility and a dynamic team atmosphere.
The predicted salary is between 21000 - 28000 £ per year.
Join to apply for the Inbound Call Centre Operative role at Sopra Steria.
Is delivering a high level of customer service important to you? Are you looking for a career change or have just graduated and are looking for your first step into the working world?
NHS Shared Business Services Employment Services are looking for customer service specialists to join their busy call centre taking inbound calls from employees. The calls you will receive are varied and can be anything from payroll queries to pensions queries and everything in between.
You might have gained your experience of customer service through face to face retail work, maybe you come from a hospitality background, or have worked in an office environment before. Either way, if you are a great listener, can accurately take and record clear concise notes whilst remaining calm during occasionally emotive conversations then we would love to hear from you!
The team works from our office in Southampton on a Monday and the rest of the time you will work from home, working on a rotating shift pattern between the hours of 8am-6pm.
What you’ll be doing
- Responsible for dealing effectively with queries from customers (both internal and external) by telephone, conveying a professional and efficient attitude following customer service standards.
- Resolving as many, if not all, queries as possible during the initial contact.
- Being proactive to customer needs and actively taking part in customer service improvement.
- Providing clear, concise and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed.
- Following the guidelines laid out under the Data Protection Act.
- Constructing suitable responses to queries from staff, line managers and local HR & workforce teams.
- Following department and wider business processes.
What you’ll bring
- Excellent Customer Service Skills
- Good pc skills, using Microsoft Office
- Ability to multitask and prioritise
- Previous experience of working in a Customer service environment.
- Experience with handling telephone calls and emails.
It would be great if you had
- Previous experience resolving basic pay enquiries
- Worked on a shared services platform before
- Basic understanding of Payroll processes and deadlines
- Awareness of PAYE, National Insurance and NHS Pension Scheme
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Southampton
Security Clearance Level: DBS
Internal Recruiter: Chloe
Salary: £24,900 per annum
Benefits: 25 days annual leave with the option to buy extra days, health cash plan, life assurance, pension, and flexible benefits
About NHS Shared Business Services: NHS Shared Business Services (NHS SBS) delivers corporate services to the NHS. A joint venture with Sopra Steria, we provide finance & accounting, digital, procurement and workforce services to a large portion of the NHS in England. We are committed to equality of opportunity and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. If you require any adjustments to the recruitment process, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability who meets the minimum criteria for the role.
Equity and Inclusion: We welcome applications from a diverse range of backgrounds and identities.
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Inbound Call Centre Operative employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Centre Operative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NHS Shared Business Services and Sopra Steria. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try role-playing common call scenarios with a friend or family member. This will help you feel more confident when handling queries and improve your ability to stay calm during tricky conversations.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your commitment to delivering excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Inbound Call Centre Operative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Inbound Call Centre Operative role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like handling queries or working in a team.
Show Off Your Skills: Don’t be shy about showcasing your excellent customer service skills! Whether it’s from retail, hospitality, or office work, let us know how you’ve made a positive impact in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your notes are easy to read and understand, just like you would when dealing with customer queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Sopra Steria
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled various customer queries in the past, especially in high-pressure situations. Think of specific examples that showcase your ability to remain calm and professional.
✨Familiarise Yourself with Payroll Processes
Since this role involves payroll queries, it’s a good idea to have a basic understanding of payroll processes, PAYE, and NHS Pension Schemes. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This will show that you can effectively handle calls and understand customer needs, which is crucial for the role.
✨Prepare for Remote Work Questions
Since part of the job involves working from home, be prepared to discuss your experience with remote work. Highlight your ability to stay organised, manage your time effectively, and maintain communication with your team while working independently.
