Head of Training Services in Hemel Hempstead

Could you be the driving force behind secure service excellence? We're looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requires current active DV clearance.

This role is pivotal in ensuring our services meet ITIL standards while supporting Sopra Steria's strategic goals. You'll also play a key part in transformation initiatives and client engagement.

As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction of a senior delivery manager, meeting client and Sopra Steria cost, risk, quality and service performance targets. You will proactively manage service delivery to contribute to Sopra Steria's business performance, productivity, account profitability, sustainability and growth. These services typically include systems, applications, technical infrastructure, business processes and IT service provision, using multiple delivery channels.

This role is full time on site in Hemel and some out of hours work may be required on occasion.

• Lead the delivery and lifecycle management of secure services for Defence clients.
• Ensure services meet agreed SLAs, KPIs and compliance requirements.
• Support onboarding and offboarding of services and clients.
• Drive continuous improvement initiatives and service maturity uplift.
• Collaborate with internal teams to support major incidents and service changes.

Proven experience in IT service delivery and managing SLAs and KPIs. Strong understanding of Defence sector requirements and secure service operations. Professional qualification such as ITIL. Ability to take accountability and ownership for delivering good service.

It would be great if you had:

• Experience in contract and budget management.
• Membership of a recognised professional IT body.

Employment Type: Full-time Permanent. Full time onsite Hemel Hempstead. Security Clearance Level: Live Active DV clearance must already be in place.

Internal Recruiter: Soraya. Salary: Up to 65,000 Depending on experience. 5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.

Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.

Skills: ITIL, DV clearance, service delivery management, SLA management, KPI management, defence sector requirements, secure service operations, continuous improvement, incident management, contract management, budget management, client engagement, team collaboration, professional qualification (ITIL), service onboarding, service offboarding, change management.