At a Glance
- Tasks: Support critical applications and resolve user issues in a dynamic team environment.
- Company: Join Sopra Steria, a leader in digital solutions for national security.
- Benefits: Competitive salary, referral bonus, and opportunities for professional development.
- Other info: Be part of a supportive culture with excellent career growth opportunities.
- Why this job: Make a real impact on national security while growing your career in tech.
- Qualifications: Experience in application support and knowledge of ITIL processes.
The predicted salary is between 46595 - 56949 £ per year.
Are you a Support Analyst looking for a new challenge? Sopra Steria’s ADS account is seeking to recruit 6 Support Analysts to join a growing team supporting a key programme within our sector. This is a fantastic opportunity for analysts with a background in application support, or helpdesk environments who are looking to develop their careers in a highly professional and mission-focused setting.
Working as part of a 24/7 shift-based support team, you will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.
- Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels.
- Investigate application and user issues, carry out initial analysis, and either resolve or escalate where needed.
- Monitor live services and help ensure systems are running effectively within agreed service targets.
- Support problem management and change activity by following defined procedures and maintaining accurate support records.
- Assist with testing, system checks, and release support activities to help maintain service stability.
- Produce and update support documentation, user guidance, and operational records to support day-to-day service delivery.
Experience in Application Support.
ITIL Foundation or awareness of ITIL-based support environments.
Experience supporting applications through a DevOps or scripted support model.
An understanding of core support processes such as incident, request, and problem management.
Willingness to work onsite in a secure environment and be part of a 24/7 shift rota.
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
Locations
Service Desk Analyst / Application Support in Hampshire, Portsmouth employer: Sopra Steria
Join a forward-thinking team at the forefront of Aerospace and Defence, where your expertise in Microsoft Sentinel and KQL will directly contribute to enhancing security measures. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through continuous learning opportunities and innovative projects. Located in a dynamic environment, we offer competitive benefits and a commitment to making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst / Application Support in Hampshire, Portsmouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sopra Steria values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sopra Steria might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sopra Steria!
✨Direct Apply to Sopra Steria
Let's not forget to apply directly through the Sopra Steria website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst / Application Support in Hampshire, Portsmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sopra Steria.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sopra Steria. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sopra Steria
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
