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- Tasks: Manage and improve Asset Management processes in a supportive team environment.
- Company: Join a leading Aerospace, Defence and Security company in Gosport.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and pension.
- Other info: Great career growth opportunities in a collaborative culture.
- Why this job: Make a real difference in managing software, hardware, and licences.
- Qualifications: Knowledge of ITIL processes and experience in Asset Management required.
The predicted salary is between 25000 - 30000 £ per year.
A traditional IT Analyst role that specialises in Asset Management, including Software, Hardware and License Management. Managing and taking ownership of all change/problem/incidents associated to Asset Management and maintaining the Configuration Management Database and all assets that reside within it. You will join our Aerospace, Defence and Security team in Gosport, working on site five days a week. You will be part of a supportive and collaborative environment, where accuracy and curiosity are valued. In this role, you will help maintain and improve our Asset and Configuration Management processes, working with colleagues and partners to keep systems reliable and up to date. It is a chance to learn, grow and make a real difference to how we manage software, hardware and licences across the organisation.
What you'll be doing:
- Owning and managing change, incident and problem records relating to Asset Management through to resolution.
- Investigating issues based on impact and driving them to resolution or error identification.
- Maintaining the Configuration Management Database and ensuring asset data stays accurate.
- Supporting major incident activity and contributing to root cause identification.
- Analysing trends across changes, problems and incidents to recommend improvements.
- Reviewing implemented actions to ensure objectives have been met.
What you’ll bring:
- Knowledge of ITIL service management processes and practices.
- Strong understanding of software, hardware and licence management.
- Experience using MS Office tools at an intermediate or advanced level – particularly Excel and Outlook.
- Experience of working in an IT environment.
- Experience in a similar role, specialising in Asset Management.
It would be great if you had:
- Microsoft MCP qualification or equivalent.
- Recognised ITIL Foundation Computer Sciences Certificate or equivalent.
- Experience with service management tools, techniques and methods – particularly ServiceNow and GitLab.
- Experience working as a Service Analyst in small to medium service management environments.
If you are interested in this role but not sure if your skills and experience are exactly what we are looking for, please do apply – we would love to hear from you!
Employment Type: Full-time, Permanent.
Location: Gosport.
Security Clearance Level: Security Clearance.
Salary: £25,000 – £30,000.
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance and pension.
Locations
Service Analyst - Asset in Gosport, Hampshire employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst - Asset in Gosport, Hampshire
✨Tip Number 1
Network like a pro! Reach out to current employees in the Aerospace, Defence and Security sector on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Service Analyst position.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL service management processes. We recommend creating a cheat sheet of key concepts and examples from your past experience that relate to asset management. This will help you stand out!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've identified trends in past roles and what improvements you suggested. Use specific examples to demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Service Analyst - Asset in Gosport, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Asset Management and ITIL processes. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about Asset Management and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Since this role involves using tools like Excel and ServiceNow, make sure to mention your proficiency with these. If you’ve got any certifications, like ITIL or Microsoft MCP, flaunt them – they’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Sopra Steria
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL service management processes and practices. Be ready to discuss how you've applied these in previous roles, especially in relation to asset management. This will show that you understand the framework and can hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed trends in changes, problems, and incidents in past positions. Highlight any recommendations you've made for improvements and the outcomes of those actions. This will demonstrate your ability to think critically and contribute to process enhancements.
✨Familiarise Yourself with Tools
If you have experience with ServiceNow or GitLab, be sure to mention it! Even if you haven't used them extensively, showing a willingness to learn and adapt to new tools can set you apart. Brush up on your Excel skills too, as they'll likely come in handy.
✨Emphasise Team Collaboration
Since this role involves working closely with colleagues and partners, be prepared to discuss your teamwork experiences. Share specific instances where you've collaborated effectively to resolve issues or improve processes. This will highlight your fit within their supportive and collaborative environment.