At a Glance
- Tasks: Lead onboarding events and deliver engaging training sessions for new users.
- Company: Join a dynamic Operations and Logistics team in a growing tech environment.
- Benefits: Enjoy 25 days annual leave, health cash plan, and flexible working options.
- Other info: Embrace diversity and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by helping others navigate a secure collaboration platform.
- Qualifications: Experience in onboarding or training, with strong problem-solving skills.
The predicted salary is between 30000 - 32000 £ per year.
Are you someone who enjoys helping others get started, feels confident using new systems, and likes keeping things organised and running smoothly?
As part of a newly created Operations and Logistics team, we have an opportunity for an Onboarder / Trainer.
You will support users as they go live on a secure collaboration platform designed for international defence and government programmes.
This platform enables trusted cross‑border information sharing, and as we continue to scale you will play an important part in supporting high‑profile programmes and a growing user base.
Acting as a key member of the Onboarding and Training team and deputy to the Onboarding and Training Manager, you will lead onboarding events, support first‑time system access, and deliver engaging training experiences.
You’ll work closely with colleagues across Service Desk, Logistics and User Account teams, taking a proactive and structured approach to delivery.
This role is based in Farnborough and you’ll typically spend around two days a week onsite.
We’re also open to discussing a compressed working week where this suits both you and the role, and there may also be occasional travel to UK and European sites depending on business need.
- What you’ll be doing
- Lead onboarding events, including issuing equipment, account credentials, and guiding users through first‑time system access and configuration.
- Deliver face‑to‑face training sessions and demonstrations to help users get started on the platform.
- Provide tailored support during and outside onboarding events, including one‑to‑one assistance where needed.
- Coordinate with Service Desk, User Account and Logistics teams to support smooth preparation and delivery of onboarding activities.
- Ensure compliance with Security Operating Procedures and Acceptable User Policy, including completion of required documentation and feedback.
- Maintain and improve onboarding procedures, analyse user feedback, and support ongoing service improvements.
- What you’ll bring
- Experience delivering onboarding or training in a technical or systems‑based environment.
- Good understanding of user account setup, password management and Microsoft Outlook configuration.
- Ability to lead sessions independently and adapt your approach to different audiences, environments and connection methods.
- Experience working with operational processes, documentation and data handling with a high level of accuracy.
- A structured and analytical approach to problem solving and troubleshooting in complex information technology environments.
- Security Cleared to at least SC level, or eligible for Security Clearance.
- It would be great if you had
- Client or customer‑facing experience.
- Understanding of service delivery models in operational environments.
- Experience creating reporting dashboards for stakeholders and management team.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Location: Farnborough. You’ll typically spend around two days a week onsite, with occasional travel to UK and European sites depending on business needs.
Security Clearance Level: Security Cleared (SC).
Internal Recruiter: Paul.
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.
We support different ways of working and can offer a range of flexible working arrangements, so if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation.
We welcome applications from people with a diverse variety of backgrounds and identities.
We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.
We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.
We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role.
If you believe this could apply to you, please let us know when completing your application.
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Onboarder/Trainer in Farnborough employer: Sopra Steria
Sopra Steria is an exceptional employer, offering a unique opportunity for a Data Security Technical Lead to influence enterprise-wide data security strategy while working remotely. With a strong focus on professional development, competitive benefits including a generous car allowance and private medical insurance, and a collaborative work culture that values innovation, employees are empowered to grow their careers in a supportive environment dedicated to making a real difference in national security.
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