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- Tasks: Support customers by resolving queries with care and professionalism in a fast-paced environment.
- Company: Join Sopra Steria, a Great Place to Work® Certified organisation focused on people.
- Benefits: Flexible working hours, career progression, and tailored benefits to suit your needs.
- Why this job: Build a strong foundation in customer service while making a real impact.
- Qualifications: Strong customer focus, team spirit, and adaptability in a changing landscape.
- Other info: Exciting opportunities for personal and professional growth in a collaborative setting.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Are you passionate about people and delivering exceptional service?
Sopra Steria’s Private Sector team is on the lookout for Customer Experience Specialists based near our Durham regional hub. You’ll be supporting a major client in the financial services industry, helping resolve customer queries with care and professionalism. This is a 12‑month fixed‑term contract with real potential for growth.
If you’re looking to build a strong foundation in customer service and experience, this is a fantastic opportunity to develop your skills in a Great Place to Work® Certified organisation. As a Customer Experience Advisor, you’ll thrive in a fast‑paced contact centre environment, where delivering outstanding service is at the heart of everything we do.
Interviews will be held onsite across 29th–31st of October with a start date of the 24th of November.
We’re proud to offer:
- Full Time (37.5hrs)/Part Time (27.5hrs) and Condensed Shifts (37.5 hrs over 4 days) available: Shifts between 8.00am – 8.00pm, Monday to Sunday (including weekends)
- Initial 4-week training (Full Time): Monday to Friday, 9.00am to 5.00pm, combining classroom learning and job shadowing
- Career progression opportunities
- Flexible benefits tailored to your needs
- Training and development to help you grow
What you’ll be doing:
- Handling incoming calls and identifying customer needs with empathy and accuracy
- Resolving issues clearly and efficiently
- Following compliance and regulatory guidelines
- Managing complaints with professionalism
What you’ll bring:
- A strong customer focus and relationship‑building mindset
- Team spirit and a drive to contribute to a high‑performing environment
- Flexibility and adaptability in a changing landscape
- Motivation for personal and professional growth
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Although this role is advertised as full‑time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.
Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer‑centric solutions.
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Customer Experience Specialist employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Get to know the company! Research Sopra Steria and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions about resolving customer queries.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences that highlight your customer focus and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Sopra Steria.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your love for helping others shine through! Share examples of how you've gone the extra mile for customers in the past. We want to see that you genuinely care about delivering exceptional service.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your skills and experiences that align with what we're looking for, especially around customer focus and relationship-building. This shows us you’ve done your homework!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your tone professional. Use clear language and avoid jargon. We want to see your personality, but also your ability to communicate effectively, just like you would with a customer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes it easier for us to keep track of all the amazing candidates like you!
How to prepare for a job interview at Sopra Steria
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle common scenarios, like resolving complaints or identifying customer needs. This shows that you understand the role and are prepared to deliver exceptional service.
✨Showcase Your Empathy
During the interview, highlight your ability to empathise with customers. Share examples from your past experiences where you successfully resolved issues by understanding the customer's perspective. This is crucial for a Customer Experience Specialist role.
✨Demonstrate Flexibility and Adaptability
Be prepared to discuss how you've adapted to changes in previous roles. The job description mentions a fast-paced environment, so sharing specific instances where you thrived under pressure will show that you're a great fit for their team.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the company and the role. Inquire about training opportunities or how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
