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- Tasks: Support customers by resolving queries with care and professionalism in a fast-paced environment.
- Company: Join Sopra Steria, a Great Place to Work Certified organisation focused on people.
- Benefits: Enjoy flexible working hours, 25 days annual leave, and a health cash plan.
- Why this job: Build a strong foundation in customer service with real potential for career growth.
- Qualifications: Strong customer focus, team spirit, and motivation for personal and professional growth.
- Other info: Flexible working arrangements available to promote work/life balance.
The predicted salary is between 21000 - 36000 £ per year.
Job Description
Are you passionate about people and delivering exceptional service?
Sopra Steria’s Private Sector team is on the lookout for Customer Experience Specialists based near our Glasgow regional hub. You’ll be supporting a major client in the financial services industry, helping resolve customer queries with care and professionalism. This is a 12-month fixed-term contract with real potential for growth.
If you're looking to build a strong foundation in customer service and experience, this is a fantastic opportunity to develop your skills in a Great Place to Work Certified organisation. As a Customer Experience Advisor, you’ll thrive in a fast-paced contact centre environment, where delivering outstanding service is at the heart of everything we do.
Interviews will be held onsite across 29th – 31st of October with a start date of the 24th of November.
We’re proud to offer:
- Full Time (37.5hrs)/Part Time (27.5hrs) and Condensed Shifts (37.5 hrs over 4 days) available: Shifts between 8.00am – 8.00pm, Monday to Sunday (including weekends)
- Initial 4-week training (Full Time): Monday to Friday, 9.00am to 5.00pm, combining classroom learning and job shadowing
- Career progression opportunities
- Flexible benefits tailored to your needs
- Training and development to help you grow
What you’ll be doing:
- Handling incoming calls and identifying customer needs with empathy and accuracy
- Resolving issues clearly and efficiently
- Following compliance and regulatory guidelines
- Managing complaints with professionalism
What you’ll bring:
- A strong customer focus and relationship-building mindset
- Team spirit and a drive to contribute to a high-performing environment
- Flexibility and adaptability in a changing landscape
- Motivation for personal and professional growth
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Part-time, Fixed Term Contract
Location: Glasgow
Security Clearance Level: BPSS
Internal Recruiter: Olly Walker
Salary: Up to £25,621
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.
Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Customer Experience Specialist employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Get to know the company! Research Sopra Steria and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve resolved issues or helped someone out. Be ready to share these experiences during your interview to demonstrate your strong customer focus.
✨Tip Number 3
Be flexible and adaptable! The job description mentions a fast-paced environment, so be prepared to discuss how you've thrived in similar situations. Show them you can handle change with a positive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Sopra Steria. Don’t hesitate, we’d love to hear from you!
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others and delivering exceptional experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our values and the role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us understand your strengths quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Sopra Steria
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle queries with empathy and professionalism, as these are crucial for a Customer Experience Specialist role. Be ready to share examples of how you've resolved customer issues in the past.
✨Research the Company
Take some time to learn about Sopra Steria and their approach to customer service. Familiarise yourself with their values and recent projects, especially in the financial services sector. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think of situations where you had to manage complaints or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Your Flexibility and Team Spirit
Since the role requires adaptability in a fast-paced environment, be prepared to discuss how you've thrived in similar situations. Highlight your ability to work well in a team and your willingness to contribute to a high-performing environment, as this aligns with what they’re looking for.
