At a Glance
- Tasks: Support customers by resolving queries with care and professionalism in a fast-paced environment.
- Company: Join Sopra Steria, a Great Place to Work Certified organisation focused on people.
- Benefits: Enjoy flexible working hours, career progression, and a generous benefits package.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Build a strong foundation in customer service while making a real difference.
- Qualifications: Strong customer focus, team spirit, and adaptability are key.
The predicted salary is between 21000 - 30000 € per year.
Are you passionate about people and delivering exceptional customer experiences? Are you looking to build your career within a company recognised for its inclusivity, sustainability, and strong values?
At Sopra Steria, were looking forCustomer Experience Specialists to join our Private Sector team, supporting one of our major financial services clients. If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the ideal next step in your career.
This permanent role gives you the opportunity to grow your skills within a Great Place to Work Certified organisation, supported by training, coaching, and a team that genuinely wants you to succeed.
What you need to know:
- This is apermanent role, based at our Durham hub.
- The service operates Monday to Sunday, from 8am to 8pm on weekdays and 8am to 6pm on weekends. We offer multiple shift options to help you complete your 37.5 full-time hours. Weekend work is part of the role, but you will not be scheduled every weekend.
- Youll receive an initial 4-week training programme (Monday to Friday, 9:00am5:00pm), blending classroom learning with job shadowing so you feel fully supported.
- Youll be joining a team where wellbeing, respect, and personal growth are genuinely valued.
Career development is encouraged, with a clear pathway to grow within Sopra Steria.
What youll be doing:
With ongoing training and support, youll quickly find yourself involved in a variety of customer-centric tasks, including:
- Handling incoming calls and identifying customer needs with empathy and accuracy.
- Resolving queries clearly, professionally, and in line with quality assurance standards.
- Managing complaints in a supportive and solution-focused way.
- Following compliance, legal, and regulatory requirements.
- Being an active part of a team that values collaboration, respect, and wellbeing.
- Youll be working at the heart of a contact centre environment, where every interaction matters and where you can genuinely make a difference to customers.
What youll bring:
- No specific qualifications are required well provide the training. The qualities and skills that will help you succeed in this role include:
- Customer-focused:committed to helping people and delivering excellent service.
- Inquisitive:naturally curious, willing to ask questions, and eager to learn.
- Confident communicator:able to explain information concisely, professionally, and clearly.
- Problem-solving:able to assess situations, identify the right solution, and follow procedures accurately.
- Keen to develop:motivated to learn, grow, and continually improve your skills.
If this sounds like you, wed love to hear from you even if youre not sure you meet every requirement.
Location: Durham
Security Clearance:BPSS
Salary:Up to £25,212
Benefits:25 days annual leave, health cash plan, life assurance and pension
Internal Recruiter:Katie
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if youre interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.
Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us knowwhen completingyour application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Customer Experience Specialist in Durham employer: Sopra Steria
Sopra Steria is an exceptional employer, offering a supportive and dynamic work environment in Durham for Customer Experience Specialists. With a strong focus on employee growth, flexible working arrangements, and a commitment to diversity and inclusion, we empower our team members to thrive while delivering outstanding service to our clients in the financial services sector. Join us to build a rewarding career in a Great Place to Work Certified organisation that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Durham
✨Tip Number 1
Get to know the company! Research Sopra Steria and understand their values, especially around customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Specialist, you'll need to handle calls with empathy and professionalism. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready to showcase your adaptability! The job description mentions a fast-paced environment, so think of examples from your past where you've successfully managed change or handled unexpected challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining us at Sopra Steria. Don’t hesitate to reach out if you have any questions during the process!
We think you need these skills to ace Customer Experience Specialist in Durham
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others and delivering exceptional experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our values and the role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us understand your strengths quickly.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Sopra Steria
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand key concepts like empathy, active listening, and problem-solving. Be ready to share examples from your past experiences where you successfully resolved customer issues.
✨Research the Company
Dive into Sopra Steria’s values and mission. Knowing their approach to customer experience will help you align your answers with what they’re looking for. Mention specific projects or initiatives that resonate with you during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Practice articulating your thought process clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Show Your Flexibility and Team Spirit
Since the role requires adaptability in a fast-paced environment, be prepared to discuss how you’ve thrived in similar situations. Highlight your ability to work collaboratively and contribute positively to a team dynamic.
