At a Glance
- Tasks: Facilitate online assessments and support candidates in a fast-paced digital environment.
- Company: Join a leading provider of innovative Business Support Services in the UK.
- Benefits: Enjoy 25 days annual leave, health cash plan, and flexible working arrangements.
- Other info: Full training provided with opportunities for career growth and development.
- Why this job: Make a real impact while developing valuable skills in a collaborative team.
- Qualifications: Experience in assessment delivery and strong IT skills are essential.
The predicted salary is between 27781 - 29798 £ per year.
Are you looking for your next career move as an Assessment Officer, where you can support people, build valuable skills, and be part of a fast-paced digital environment? Transformative Business Services (TBS) works with some of the largest Government and Public Sector clients in the UK, delivering high-quality recruitment support services that help shape future talent.
We are looking for confident, tech-savvy individuals to join a dynamic and fast-paced assessment delivery team. You will play a key role in delivering live, online assessments using platforms such as Sova and Microsoft Teams, managing multiple channels and supporting candidates throughout the process. Strong IT skills are essential, as you will be working across several systems simultaneously while maintaining accuracy and attention to detail.
You will be supported from day one with a comprehensive two-day training programme, followed by hands-on shadowing with an experienced mentor to help you build confidence and capability. Everything you need from scoring guidance to scripts is fully integrated into the Sova platform, with clear processes in place to ensure consistency and quality.
This role suits individuals with strong organisational skills, excellent timekeeping, and an understanding of behavioural and strengths-based assessments. If you thrive in a collaborative environment, enjoy working with technology, and are committed to delivering a high-quality candidate experience, this could be the perfect opportunity for you.
What you need to know:
- Full-time, 24-month fixed-term role.
- Candidates must be based within commuting distance of Newport, Wakefield or Croydon.
- This is a hybrid role requiring regular on-site attendance (approximately once per month).
- Please note this is not a flexible location role, and travel expenses for office attendance are not covered.
- Working patterns are aligned to assessment schedules.
- This role requires experience in assessment delivery (e.g. recruitment, interviewing, or structured candidate assessment).
- Full training provided on systems including SOVA and MS Teams.
What you'll be doing:
- Facilitating and delivering professional online assessments, interviews, and role play exercises in line with structured assessment frameworks.
- Supporting candidates throughout the process, ensuring a positive, fair, and consistent assessment experience.
- Accurately recording assessment outcomes while ensuring all sessions are delivered on time and to required standards.
- Providing technical support to candidates and working collaboratively with colleagues to ensure smooth end-to-end assessment delivery.
What you'll bring:
- Experience evaluating individuals against defined criteria and making objective, evidence-based decisions.
- Strong communication skills and the ability to put people at ease.
- High attention to detail and confidence following structured processes.
- A calm, professional approach in a busy, people-focused environment.
- Confidence using digital platforms.
- A team-focused mindset with a willingness to learn and develop.
It would be great if you had:
- Experience using SOVA or similar assessment platforms.
What's in it for you?
- Full training and ongoing development to support your career growth.
- Flexible hybrid working arrangements.
- The opportunity to work with high-profile public sector clients.
- A supportive, collaborative team environment where you can develop your skills.
If you are interested in this role but not sure if your skills and experience are exactly what we are looking for, please do apply, we'd love to hear from you!
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Employment Type: Full time, 24 month contract
Location: Newport, Wakefield or Croydon
Salary: £27,781 (£29,798 for London weighting)
Benefits: 25 days annual leave with the option to buy extra days, health cash plan, 4 x death in service life assurance, pension, 3 days paid volunteering, 5 days paid carers leave and generous flexible benefits fund which you can take in cash.
We are a leading provider in the UK of re-imagined Business Support Services powered by next generation technology. We combine the full power of Sopra Steria's Insight, Technology and Transformation capabilities to deliver positive, meaningful and long-lasting outcomes for our clients. We are the partner of choice for organisations who are looking to tackle the most complex problems with new solutions.
Come and join us!
Performance & Risk Officer in Croydon employer: Sopra Steria
Sopra Steria is an exceptional employer, offering a unique opportunity for a Data Security Technical Lead to influence enterprise-wide data security strategy while working remotely. With a strong focus on professional development, competitive benefits including a generous car allowance and private medical insurance, and a collaborative work culture that values innovation, employees are empowered to grow their careers in a supportive environment dedicated to making a real difference in national security.
StudySmarter Expert Advice🤫
We think this is how you could land Performance & Risk Officer in Croydon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sopra Steria. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sopra Steria before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Performance & Risk Officer in Croydon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sopra Steria:Your cover letter is your chance to shine! Tell us why you want to work at Sopra Steria specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sopra Steria!
How to prepare for a job interview at Sopra Steria
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
