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- Tasks: Support NHS financial health by managing overdue accounts and providing exceptional customer service.
- Company: Join NHS Shared Business Services, a leader in corporate services for the NHS.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and flexible benefits.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in collections or accounts receivable and strong communication skills required.
- Other info: Work from home after training, with opportunities for career advancement.
The predicted salary is between 22400 - 28800 £ per year.
Do you have experience as a Collections & Recovery Specialist and a passion for delivering outstanding customer service?
We’re expanding our team and want you to join us! In this important role, you\’ll help support the financial health of NHS organisations by handling overdue accounts, ensuring timely payments, and providing exceptional service to customers.
With our growth plans for the year ahead, there’s plenty of opportunity to develop your skills and advance your career. We offer full training and development support to help you reach your potential.
This is based on a hybrid working model.
If you\’re ready to take the next step in your career and make a real impact, we’d love to hear from you!
What you’ll be doing:
- Building relationships with customers and supporting them to recover missed payments.
- Resolving general invoice queries over the phone and via email.
- Remaining professional while showing compassion in finding an amicable solution to increase your collection success rate.
- Creating appropriate repayment plans to help customers clear their outstanding debt.
- Collaborating with our clients to resolve any disputed invoice queries.
- Completing administrative tasks such as running reports on ledgers.
What you’ll bring:
- Previous experience in FCA regulated collections or accounts receivable environment is essential.
- Experience within a collection and/or complaints handling role that requires firm but fair negotiations to achieve the outcome that all parties are happy with.
- Clarity in your communication skills, with the ability to handle difficult conversations with resilience and sensitivity.
- A passion, enthusiasm and empathy for delivering a high quality of customer care to clients.
- Proficiency with MS Excel with the administration skills to handle detailed accounts clearly and concisely.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Chloe
Salary: £25,500
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?
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Collections & Recovery Specialist employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections & Recovery Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Collections & Recovery Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for collections roles and practice your responses. Think about how you can showcase your experience in handling difficult conversations and delivering exceptional customer service – that’s what will set you apart!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your application faster. Plus, it shows you’re genuinely interested in joining our team at NHS Shared Business Services.
We think you need these skills to ace Collections & Recovery Specialist
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in collections or accounts receivable. We want to see how you've handled similar roles and what skills you bring to the table!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language to explain your qualifications and experiences, so we can easily see why you're a great fit for the role.
Demonstrate Your Customer Care Skills: Since this role involves a lot of customer interaction, share examples of how you've delivered outstanding service in the past. We love seeing candidates who are passionate about helping others!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can't wait to hear from you!
How to prepare for a job interview at Sopra Steria
✨Know Your Stuff
Before the interview, brush up on your knowledge of collections and recovery processes. Familiarise yourself with FCA regulations and common practices in the industry. This will not only help you answer questions confidently but also show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you've successfully handled difficult conversations or resolved disputes. Highlight your empathy and ability to create amicable solutions.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and maintaining a professional yet compassionate tone. This will help you feel more at ease during the actual interview and improve your communication skills.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask the interviewer about the company culture, training opportunities, or team dynamics. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
