At a Glance
- Tasks: Diagnose and resolve technical issues while supporting innovative projects in the defence sector.
- Company: Join Sopra Steria, a leader in digital solutions for national security.
- Benefits: Enjoy competitive salary, 25 days leave, health cash plan, and flexible working options.
- Other info: Opportunities for professional development and a culture of collaboration and mentorship.
- Why this job: Make a real impact on national security while advancing your career in a supportive environment.
- Qualifications: Experience in IT support with skills in Cisco, Microsoft Exchange, and stakeholder management.
The predicted salary is between 45000 - 50000 £ per year.
Are you an experienced IT Support Engineer looking for a new, progressive opportunity? Sopra Steria are currently recruiting for a Collaboration Services Engineer to join a team working on unique projects within the defence sector. If you are on the market for a role offering excellent opportunities to progress your career and learn new skills, then this is the perfect role.
We would be looking for individuals with existing technical experience working in a 1st or 2nd line support role in an enterprise environment with accompanying stakeholder management skills. You will be tasked with ensuring our products are secure, scalable, resilient, and optimised to meet business and operational requirements. This role would be based on site in the office in Farnborough. Due to the nature of the projects we are working on, we are only able to progress with candidates eligible for DV clearance.
What you'll be doing:
- Assisting in diagnosing and resolving technical issues and problems within the scope of the Collaboration Services function
- Produce and maintain design artefacts, such as LLDs, Release Notes, service-related failover, and disaster recovery instructions.
- Support the technical aspects of formal change control processes and related activities.
- Support the Engineering Leadership and the Technical and Solution Architecture teams by researching recommended practices and evaluating approved and emerging technologies.
- Apply technical expertise to improve solution quality and enhance the customer experience.
What you’ll bring:
- Experience working within an IT Support or similar technical environment
- An understanding of the key technologies associated with the role including Cisco Unified Communication, Microsoft Exchange and SharePoint
- Good stakeholder management and engagement experience
It would be great if you had:
- Experience working in the defence sector
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Farnborough
Security Clearance Level: DV
Salary: Competitive, based on experience
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
Collaboration Services Engineer employer: Sopra Steria
Sopra Steria is an exceptional employer, offering a unique opportunity for a Data Security Technical Lead to influence enterprise-wide data security strategy while working remotely. With a strong focus on professional development, competitive benefits including a generous car allowance and private medical insurance, and a collaborative work culture that values innovation, employees are empowered to grow their careers in a supportive environment dedicated to making a real difference in national security.
StudySmarter Expert Advice🤫
We think this is how you could land Collaboration Services Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sopra Steria values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sopra Steria might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sopra Steria!
✨Direct Apply to Sopra Steria
Let's not forget to apply directly through the Sopra Steria website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Collaboration Services Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sopra Steria.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sopra Steria. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sopra Steria
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
