At a Glance
- Tasks: Diagnose technical issues and enhance customer experience in collaboration services.
- Company: Join Sopra Steria, a leader in innovative defence sector projects.
- Benefits: Enjoy 25 days leave, health cash plan, life assurance, and flexible working.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
- Why this job: Make a real impact in a progressive role within the defence sector.
- Qualifications: Experience in IT support and knowledge of key technologies like Cisco and Microsoft.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced IT Support Engineer looking for a new, progressive opportunity? Sopra Steria are recruiting for a Collaboration Services Engineer to join a team working on unique projects within the defence sector. This role will be based in our Farnborough office and requires eligibility for DV clearance.
What you’ll be doing:
- Diagnose and resolve technical issues within the Collaboration Services function.
- Produce and maintain design artefacts such as LLDs, Release Notes, and service‑related failover and disaster recovery instructions.
- Support formal change control processes and related activities.
- Research recommended practices and evaluate approved and emerging technologies for Engineering Leadership, Technical, and Solution Architecture teams.
- Apply technical expertise to improve solution quality and enhance the customer experience.
What you’ll bring:
- Experience in an IT Support or similar technical environment.
- Understanding of key technologies including Cisco Unified Communication, Microsoft Exchange, and SharePoint.
- Strong stakeholder management and engagement skills.
It would be great if you had:
- Experience working in the defence sector.
Employment Type: Full-time, Permanent
Location: Farnborough
Security Clearance Level: DV
Salary: Competitive, based on experience
Benefits: 25 days annual leave (with option to buy additional days), health cash plan, life assurance, and pension. We support flexible working arrangements to promote work/life balance and encourage you to discuss possibilities during the application process.
Collaboration Services Engineer employer: Sopra Steria
Sopra Steria is an excellent employer, offering a dynamic work environment in Farnborough where innovation meets collaboration. With a strong focus on employee growth, we provide comprehensive benefits including 25 days of annual leave, a health cash plan, and flexible working arrangements to ensure a healthy work/life balance. Join us to work on unique projects within the defence sector, enhancing your skills while contributing to meaningful solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Collaboration Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and defence sectors. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Sopra Steria and their projects, especially in the defence sector. We recommend practising common interview questions and even some technical scenarios related to Collaboration Services. Show them you’re not just a fit on paper, but in person too!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We suggest mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that Collaboration Services Engineer position!
We think you need these skills to ace Collaboration Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collaboration Services Engineer role. Highlight your experience in IT support and any relevant technologies like Cisco Unified Communication or Microsoft Exchange. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention any experience in the defence sector if you have it – it could give you an edge!
Showcase Your Technical Skills:In your application, be sure to showcase your technical expertise. Mention specific projects or experiences where you've diagnosed and resolved technical issues, as well as any design artefacts you've produced. We love seeing real examples of your work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Sopra Steria
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of key technologies like Cisco Unified Communication, Microsoft Exchange, and SharePoint. Be ready to discuss how you've used these tools in past roles and how they can be applied to the Collaboration Services function.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Engage with Stakeholders
Since strong stakeholder management is crucial for this role, think of instances where you've successfully engaged with different teams or clients. Be ready to discuss how you navigated challenges and built relationships to enhance the customer experience.
✨Research the Defence Sector
If you have experience in the defence sector, great! If not, do some research on current trends and challenges in the industry. This will show your interest in the role and help you understand the unique projects you'll be working on at Sopra Steria.
