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- Tasks: Manage client relationships and ensure their satisfaction through exceptional service.
- Company: SBS is a leading global fintech company transforming the financial services industry.
- Benefits: Enjoy private medical insurance, dental cover, and a cycle to work scheme.
- Why this job: Join a top European fintech and build meaningful client partnerships in a dynamic environment.
- Qualifications: Strong interpersonal skills and experience in customer-facing roles are essential.
- Other info: Hybrid work model with two office days per week; travel may be required.
The predicted salary is between 28800 - 43200 £ per year.
SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. SBS is a subsidiary of European digital consulting leader Sopra Steria (EPA: SOP), a 56,000-person company that generates annual revenue of €5.8 billion in 2023.
Job Description
Hybrid, office 2 days per week
As a Client Relationship Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships.
We have found that previous successful Client Relationship Managers have often come from roles such as Junior Project Management, Business Analyst, or Operations. If you have experience in these areas and are passionate about building strong client relationships, we encourage you to apply.
What will the role involve?:
- Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service.
- Responsible for understanding, monitoring and implementing the contractual terms and service level agreement.
- Acknowledging customers promptly and treating them in a courteous manner
- Maintaining a working knowledge of each client, as well as their business and system configuration.
- Producing documentation after client meetings, summarising any additional actions required, including follow-up calls.
- Communicate and represent client goals, requirements, and interests internally with delivery teams.
- Work closely with account managers to help drive the strategic success of clients.
- Maintain control systems to ensure accurate representation of client health.
- Manage each customer’s backlog, accurately set expectations and deliver to timelines.
- Lead client account review meetings, with the inclusion of a presentation, and ensure proper preparation.
- Travel as required to attend onsite client meetings.
Qualifications
What are we looking for?
- Excellent interpersonal skills, able to communicate with a wide range of people.
- Prince2 qualifications are advantageous.
- Work well in a team setting.
- Reliable and ethical, respecting customers’ confidentiality.
- Strong decision-making skills and the ability to take the lead.
- Good comprehension of project management methodologies.
- Ability to manage risk.
- Proactive, highly self-motivated, and organised.
- High-level understanding of software development.
- Flexibility as there may be travel involved.
- Comfortable approaching people.
- Ability to understand complex technical concepts and explain these in simple terms.
- Understanding of the end-to-end software delivery lifecycle, from development through deployment and support.
- Previous recent demonstrable experience in a customer-facing, or similar, role within Software, Finance, IT Services or related industries.
Additional Information
What are we offering?
At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you\\\’ll enjoy as part of our team:
- Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
- Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
- Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
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Client Relationship Manager (Non Sales) employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager (Non Sales)
✨Tip Number 1
Familiarise yourself with the financial technology landscape, especially the services offered by SBS. Understanding their cloud platform and how it benefits clients will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of SBS on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Client Relationship Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and any relevant project management methodologies you've used. Highlighting specific examples where you've improved client satisfaction will set you apart.
✨Tip Number 4
Stay updated on industry trends and challenges faced by financial institutions. Being able to speak knowledgeably about these topics will demonstrate your commitment to understanding client needs and enhancing their experience.
We think you need these skills to ace Client Relationship Manager (Non Sales)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Client Relationship Manager position at SBS. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in project management, business analysis, or operations. Use specific examples to demonstrate how your skills can contribute to building strong client relationships.
Showcase Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, provide examples of how you've successfully communicated with clients or team members in the past. This could include resolving conflicts, managing expectations, or leading meetings.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you want to work at SBS specifically. Mention their reputation in the fintech industry and how your values align with their commitment to client success and inclusivity.
How to prepare for a job interview at Sopra Steria
✨Understand the Company and Its Clients
Before your interview, take some time to research SBS and its client base. Familiarise yourself with their services and how they support financial institutions. This knowledge will help you demonstrate your interest in the role and your understanding of client needs.
✨Showcase Your Interpersonal Skills
As a Client Relationship Manager, strong interpersonal skills are crucial. Be prepared to discuss examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your ability to communicate effectively with diverse stakeholders.
✨Demonstrate Your Project Management Knowledge
Since the role involves managing client expectations and service level agreements, be ready to talk about your understanding of project management methodologies. If you have Prince2 qualifications, mention them and explain how they can benefit your approach to client management.
✨Prepare for Client Account Review Scenarios
Expect to discuss how you would lead client account review meetings. Prepare a mock presentation that outlines how you would summarise client goals and progress. This will show your proactive approach and readiness to take the lead in client interactions.
