Change and Release Analyst

Do you want to play a key role in enabling safe, well‑governed change in a fast‑moving digital organisation? Our Service Management portfolio is growing at pace, and we now have an opportunity for a Change and Release Analyst to support the successful flow of digital products and services across the business. Working alongside the Change Manager, you will support and enhance our Change and Release Management practices, helping ensure that changes are well governed, risks are clearly understood, and releases move efficiently through the end‑to‑end service lifecycle.

As Information Technology Infrastructure Library version 5 shapes a more integrated and AI‑aware product and service lifecycle, our Service Management function is evolving how it works. In this role, you will contribute to modernising our practices, strengthening value delivery, and supporting continuous improvement across enterprise toolsets. This is a great opportunity to develop your career within Service Management, with scope to specialise further in areas such as change, release or problem management.

What you’ll be doing:

• Coordinating and governing change activity, including assessment, prioritisation, risk evaluation and scheduling.
• Managing the integration and deployment of release components through multiple environments.
• Supporting Change Advisory Boards and approval pathways, ensuring transparent and role‑aligned decision making.
• Leading post‑implementation reviews to analyse outcomes, identify root causes and embed continuous improvement.
• Producing reporting on change and release performance, insights and trends.
• Maintaining accurate data and compliance within Information Technology Service Management toolsets.

What you’ll bring:

• Experience working in a digital operations environment using an ITIL aligned framework.
• An understanding of change, release and problem management lifecycles.
• Experience using modern IT Service Management toolsets such as Atlassian Jira, Service Manager or similar platforms.
• Strong analytical and problem‑solving skills, with the ability to assess risk effectively.
• The ability to work autonomously with clear personal accountability.
• Confidence working with a range of technical and non‑technical stakeholders.

It would be great if you had:

• An ITIL certification covering Change, Release or Digital Product and Service Management.
• Confidence using Microsoft Office tools for reporting and analysis.
• A desire to develop your career and specialise further within Service Management.

Employment Details

• Employment Type: Full‑time, Permanent.
• Location: Gloucestershire, London, Manchester or North Yorkshire.
• Security Clearance Level: Enhanced Developed Vetting (eDV).
• Salary: £40,000 – £45,000, with flexibility dependent on experience.
• Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.