At a Glance
- Tasks: Support transaction processing services with administrative, operational, and technical activities.
- Company: Join Sopra Steria, a people-focused company driving sustainable growth.
- Benefits: Enjoy excellent career progression, flexible benefits, and training opportunities.
- Other info: Flexible working arrangements available; we encourage you to apply!
- Why this job: Make a real impact while working in a supportive and collaborative environment.
- Qualifications: Attention to detail, strong communication skills, and teamwork abilities required.
Would you be interested in converting your contract to a permanent one? NS&I's recent transition of services to Sopra Steria means we now have an opportunity for a number of Service Analysts to join us on a permanent basis. You'd continue supporting the services you currently work on, with the added benefits of a permanent position at Sopra Steria.
As a Service Analyst, you'll support transaction processing services by completing a range of administrative, operational and technical activities. You'll process work accurately, respond to queries, maintain records and ensure agreed procedures and deadlines are met.
We can offer excellent career progression, flexible benefits, and training and development opportunities.
What you'll bring:
- Attention to detail – Accurate and timely delivery of work, with strong record keeping.
- Communication & customer service – Excellent communication skills and a professional, service-focused approach.
- Teamwork – Able to work collaboratively, build strong relationships and support colleagues.
- Organisation & problem solving – Able to prioritise workloads, meet deadlines and resolve or escalate queries appropriately.
- Process & systems – Comfortable following procedures, applying policies consistently and using relevant systems.
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Security Clearance level: BPSS
Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. If you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us? Our business is, first and foremost, about people. We provide consulting and digital services that help deliver sustainable growth and services that make life better. Our work touches many lives in the UK, from helping Government provide essential public and health services to improving financial services and delivering fairer, customer-centric solutions. Together we are building a better future by delivering real and lasting value. Come and join us!
Service Analyst in Blackpool employer: Sopra Steria
At Sopra Steria, we pride ourselves on being an exceptional employer, particularly for those passionate about cybersecurity and detection engineering. Our hybrid work model in Farnborough allows for a balanced work-life dynamic, while our commitment to professional development ensures that employees have ample opportunities to grow and excel in their careers. With a supportive culture that values collaboration and innovation, you'll be part of a team dedicated to making a meaningful impact in the Aerospace, Defence & Security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Analyst in Blackpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sopra Steria. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sopra Steria before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Analyst in Blackpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sopra Steria:Your cover letter is your chance to shine! Tell us why you want to work at Sopra Steria specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sopra Steria!
How to prepare for a job interview at Sopra Steria
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
