Are you well versed working in a strategic control room environment and looking for a step up?
We are currently recruiting for a Strategic Control Room Shift Lead to join our busy Information Centre which is at the heart of managing incidents on the National Highways strategic road network. We work together in a fast-paced, collaborative environment to make sure drivers stay informed and safe. If you thrive under pressure and want to make a real difference, this could be the role for you. This is a fantastic opportunity to work in a role where no two days are the same and you play an integral part in minimising the effects of incidents on the UK road network. The ideal candidate will have a good working knowledge of a similar environment with some understanding or appreciation for people and resource leadership.
This is a 24/7 service so you will work on a shift pattern which comprises 6 days on and 4 days off, the 6 working days will see you doing 2 early shifts, 2 late shifts and 2 night shifts. The role will be based full time in the office in Birmingham (Quinton Business Park).
What you’ll be doing:
- Communicate advancements in operating processes/procedures (from internal and external sources)
- Ensure that all stakeholder and other interested parties are informed and consulted in accordance with agreed procedures
- First line for identifying system faults and actioning service levels, liaising with Applications Support
- Complete daily shift reports
- Act as a Strategic Control Room Operator (SCRO) to assist with workload
- Training of new starters
- Assist with the development and reviewing of Strategic Traffic Operations documentation
- Delivering NTIS overviews to visitors to NTOC
- Support the Strategic Control Room Manager and Deputy Strategic Control Room Manager with the management of the Strategic
What you’ll Bring:
- Knowledge of the National Highways Strategic Road network
- Comprehensive knowledge of the Strategic Traffic Management procedures and system used within the Information Centre
- Competent time management of own workload under the pressure of a dynamic working environment
- Effective team player, who constantly displays commitment and flexibility.
- Articulate and able to maintain good relationships with colleagues and clients.
- Delivers a high-quality customer service in a professional manner, creating trust and confidence
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Birmingham
Security Clearance Level: BPSS
Internal Recruiter: Olly Walker
Salary: Competitive
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
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