At a Glance
- Tasks: Monitor live traffic incidents and provide crucial updates to the public.
- Company: Join Sopra Steria, a leader in innovative business services and community impact.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and flexible working options.
- Other info: Flexible working arrangements available; we welcome diverse applicants.
- Why this job: Make a meaningful impact while enjoying a great work-life balance with varied shifts.
- Qualifications: Customer service experience with strong communication and data entry skills required.
The predicted salary is between 20800 - 31200 £ per year.
Join a team that keeps the country moving!
We are currently recruiting for a Strategic Control Room Operator to join our busy Information Centre which is at the heart of managing incidents on the National Highways strategic road network. We work together in a fast-paced, collaborative environment to make sure drivers stay informed and safe. If you thrive under pressure and want to make a real difference, this could be the role for you. This is a fantastic opportunity to work in a role where no two days are the same and you play an integral part in minimising the effects of incidents on the UK road network.
This is a 24/7 service so you will work on a shift pattern which comprises 6 days on and 4 days off, the 6 working days will see you doing 2 early shifts, 2 late shifts and 2 night shifts. The role will be based full time in the office in Birmingham (Quinton Business Park).
What you’ll be doing:
- Receive information from various sources about incidents on the Strategic Road Network (SRN), assess details and create/manage events on the National Traffic Information Service system
- Manage NTIS-generated events
- Assist customers by setting Variable Message Signs (VMS) across the SRN
- Monitor traffic data to detect current events
- Validate and manage automated roadwork events
- Keep stakeholders informed in line with agreed procedures
What you’ll bring:
- Strong attention to detail
- A team player with flexibility and commitment
- Excellent communication skills – verbal and written
- Ability to build and maintain good relationships with colleagues and clients
- Good geographical knowledge
- Ability to follow policies and procedures consistently
- Organisational skills and time management under pressure
Employment Type: Full-time, Permanent
Location: Based out of the office in Birmingham
Security Clearance level: Must be eligible for BPSS
Internal Recruiter: Olly Walker
Salary: £26,000 + 15% shift allowance
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.
With a long history of delivering transformation, we've developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Strategic Control Room Operator in Birmingham employer: Sopra Steria
Sopra Steria is an exceptional employer, offering a unique opportunity for a Data Security Technical Lead to influence enterprise-wide data security strategy while working remotely. With a strong focus on professional development, competitive benefits including a generous car allowance and private medical insurance, and a collaborative work culture that values innovation, employees are empowered to grow their careers in a supportive environment dedicated to making a real difference in national security.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Control Room Operator in Birmingham
✨Tip Number 1
Familiarise yourself with the National Traffic Information Service (NTIS) system. Understanding how it works and its functionalities will give you an edge during interviews, showing your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've effectively communicated in previous roles. This will help you demonstrate your ability to adapt your communication style based on your audience, which is crucial for this position.
✨Tip Number 3
Since the role involves shift work, be ready to discuss your experience with flexible working hours. Highlight any past roles where you successfully managed your time under pressure, as this will show your capability to thrive in a dynamic environment.
✨Tip Number 4
Network with current or former employees of Sopra Steria if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Strategic Control Room Operator in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, data entry skills, and any relevant administrative roles. Use specific examples that demonstrate your ability to manage time effectively and work under pressure.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role of Strategic Control Room Operator. Mention your understanding of the importance of accurate traffic information and how your skills align with the job requirements.
Highlight Relevant Experience:When detailing your work history, focus on experiences that showcase your communication skills and attention to detail. If you have experience in shift work or working in a fast-paced environment, be sure to include that.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Sopra Steria
✨Showcase Your Customer Service Skills
As a Strategic Control Room Operator, you'll need to demonstrate your excellent customer service skills. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved issues, highlighting your ability to communicate clearly and adapt to different audiences.
✨Emphasise Attention to Detail
This role requires a keen eye for detail, especially when analysing live incidents. Be ready to discuss how you've ensured accuracy in your previous work, whether in data entry or administrative tasks, and how this has positively impacted your team or organisation.
✨Prepare for Shift Work Discussion
Since the position involves working on a rotating shift pattern, be prepared to discuss your experience with shift work or unsociable hours. If you have any strategies for managing your time and maintaining work-life balance during shifts, share those insights.
✨Demonstrate Your Methodical Approach
The job description highlights the importance of a methodical way of working. Think of examples where your structured approach led to successful outcomes, and be ready to explain how you prioritise tasks and manage critical timelines effectively.
