At a Glance
- Tasks: Lead and innovate in a major Workplace environment, enhancing end-user desktop experiences.
- Company: Join Sopra Steria, a leader in Aerospace, Defence & Security with a collaborative culture.
- Benefits: Competitive salary, bonus, car allowance, generous holiday, medical insurance, and pension contributions.
- Other info: Flexible working options available; we value professional development and teamwork.
- Why this job: Make a real impact on national security while developing your technical and leadership skills.
- Qualifications: Experience in Workplace technologies and strong leadership skills required.
The predicted salary is between 54000 - 66000 £ per year.
At Sopra Steria Aerospace, Defence & Security (ADS), we work with customers operating some of the UK’s most complex and secure technology environments. Our teams bring together technical expertise, managed services and transformation capability to support critical Defence and National Security programmes.
As our Workplace Managed Service Lead, you will take technical and service leadership of a major Workplace environment. Your focus will be on the technologies that enable the end-user desktop experience, including virtual desktop environments, desktop operating systems, software delivery and associated workplace services.
This is a highly visible leadership position where technical credibility is just as important as your ability to lead people and influence customers. You will be the senior Sopra Steria voice for Workplace, working closely with customer technical teams, senior architects, engineering leads, partners and suppliers to deliver, improve and shape the future of the Workplace service.
Due to the nature of this programme, candidates must currently hold active MoD DV clearance and be able to work on site full time.
What you will be doing:
- Lead the Workplace Managed Service end to end, overseeing desktop, virtual desktop, software delivery and associated end-user workplace technologies across both BAU and change.
- Act as the senior technical face of the service to the customer, building trusted relationships with senior technical stakeholders, architects, delivery leaders, partners and suppliers.
- Provide technical direction and leadership to the Workplace teams, ensuring engineers and technical leads have clear priorities, appropriate support and a strong understanding of what good looks like.
- Own the health and performance of the service, taking the lead on complex technical issues, ensuring problems are driven through to resolution and escalating risks or delivery concerns appropriately.
- Influence Workplace architecture and design, contributing to technical designs, standards, governance and customer assurance processes while ensuring solutions are appropriate for a highly secure environment.
- Shape the future of the Workplace capability, identifying opportunities for continuous improvement, innovation and service development while helping the account strengthen and grow its Workplace offering.
What you will bring:
- Experience working with Workplace, End User Compute or Desktop technologies, including VDI, desktop operating systems and software delivery.
- A strong technical engineering or architecture background, with a good understanding of how Workplace technologies fit together.
- Experience leading technical teams or services and providing clear direction when challenges arise.
- Strong customer and stakeholder management skills, with the confidence to engage with senior technical stakeholders.
- Experience working within secure Defence or National Security environments, with an understanding of governance and assurance processes.
- The ability to balance technical leadership, people management and service delivery in a complex environment.
It would be great if you had:
- Experience with VMware Horizon or other enterprise virtual desktop technologies, particularly within large or complex environments.
- Knowledge of Windows deployment and automation technologies such as MECM, MDT, PowerShell DSC, Terraform or Ansible.
- Familiarity with Secure by Design, DevSecOps and recognised cyber/risk frameworks such as NIST or MITRE ATT&CK.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Permanent
Location: Basingstoke
Security Clearance Level: Active MoD DV
Internal Recruiter: Josh
Salary: Competitive, based on experience
Benefits: Bonus, £6,600 car allowance, which can also be taken as cash, 25 days’ holiday, with the option to purchase up to an additional 10 days per year, AXA medical insurance, 6% pension contribution and life assurance at 4x salary.
If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us? Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
Workplace Service Lead in Basingstoke employer: Sopra Steria
Join a forward-thinking team at the forefront of Aerospace and Defence, where your expertise in Microsoft Sentinel and KQL will directly contribute to enhancing security measures. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through continuous learning opportunities and innovative projects. Located in a dynamic environment, we offer competitive benefits and a commitment to making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Service Lead in Basingstoke
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sopra Steria values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sopra Steria might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sopra Steria!
✨Direct Apply to Sopra Steria
Let's not forget to apply directly through the Sopra Steria website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Workplace Service Lead in Basingstoke
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sopra Steria.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sopra Steria. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sopra Steria
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
