Service Design Manager in Aldershot

Are you an experienced Service Manager looking to broaden your service design expertise in high-profile, secure client environments where precision matters? Or do you already have service design experience and want a fresh challenge? Joining our established Service Management team as a Service Design Manager, you’ll play a key role in shaping and designing end-to-end services for distinguished client accounts operating within secure environments.

You’ll work closely with Solution Architects, project teams and service leaders to turn requirements into robust, scalable service models – ensuring services are designed right first time and are ready for successful delivery and operation. This is a great opportunity for someone who understands how services are designed and built and is looking to broaden their impact, with support and development to grow into more design and architecture-focused roles. You’ll be part of a collaborative, supportive team that values continuous learning and improvement. This is a hybrid role based in Farnborough, with an expectation to be onsite 2 to 3 days per week.

What you'll be doing:

• Lead the end-to-end design of new and transitioning services, ensuring they are fit for purpose and ready for live environments.
• Translate business and technical requirements into effective service models and operational support structures.
• Define service offerings including scope, deliverables, commercial considerations and risks.
• Establish and manage service cost models, budgets and forecasts to drive value and efficiency.
• Define and implement service performance measures including Service Level Agreements and Key Performance Indicators.
• Drive continual service improvement through innovation, automation and tooling enhancements.

What you’ll bring:

• Strong understanding of IT service management and service delivery models.
• Experience managing services against Service Level Agreements and Key Performance Indicators.
• End-to-end service design expertise with an understanding of how service components integrate.
• Experience working across delivery, infrastructure and project environments within regulated or secure settings.
• Ability to articulate service and user impacts within solution-led designs.
• Security Cleared to at least SC level, or eligible for Security Clearance.

It would be great if you had:

• Experience of cost modelling for new services or service changes.
• Exposure to service architecture or working closely with Solution Architects.
• Knowledge of supplier or contract management.
• Experience managing budgets and financial tracking.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Benefits: 5400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.