At a Glance
- Tasks: Lead and shape a large, evolving service while driving transformation and improvement.
- Company: Dynamic professional services firm focused on innovative solutions for Central Government clients.
- Benefits: Competitive salary, bonus, car allowance, generous holiday, and comprehensive health benefits.
- Other info: Hybrid working model with opportunities for professional development and career growth.
- Why this job: Make a real impact in service management and develop your leadership skills in a supportive environment.
- Qualifications: Experience in managing complex IT services and strong understanding of service delivery practices.
The predicted salary is between 63000 - 77000 £ per year.
Are you an experienced Service Management leader who has successfully led large, complex services and teams within demanding, secure environments? We are looking for a Senior Service Manager to take ownership of a large and growing service, providing leadership across a broad Service Management capability, and helping shape how the service develops over the coming years. The service is still evolving and going through significant transformation, direction and build a service that delivers real value to our customer.
You will also play a senior role within our wider Service Management capability, helping develop our existing teams and contributing to the future direction of Service Management across the UK business. The role offers a hybrid working arrangement, with an expectation to be on site in Farnborough three days per week.
Your responsibilities will include:
- Overseeing the overall strategy, performance, and future direction of a large, complex service, ensuring it continues to meet customer, contractual, commercial and operational requirements.
- Developing a diverse Service Management organisation including Service Managers and Service Desk leadership.
- Driving the transformation and continual improvement of the service, identifying opportunities to improve performance, resilience, and customer experience.
- Communicating a clear service strategy and roadmap, ensuring teams, customers and senior stakeholders understand the direction of travel.
- Providing leadership across new and transitioning services, working closely with technical, architecture, cyber, delivery and commercial teams to ensure services are designed and transitioned successfully into operation.
- Building growth and development of our wider Service Management capability.
We require Service Management experience, with experience owning and leading large-scale, complex IT services within demanding customer environments. You should have a strong understanding of end-to-end service delivery, including Service Desk, technical operations, infrastructure/platform teams, ITIL practices, service transition and continual service improvement.
A recognised Service Management qualification, ideally ITIL 4 Managing Professional or equivalent senior ITIL v3 experience, together with a strong understanding of modern Service Management practices is essential. MoD DV security clearance is required.
Employment Type: Permanent
Location: Farnborough
Security Clearance Level: MoD DV essential
Salary: Competitive, based on experience
Benefits: Bonus, £6,600 car allowance, 25 days' holiday (with the option to purchase additional days), medical insurance, 6% pension contribution, and life assurance at 4x salary.
If you're interested and need to work flexibly, we encourage you to apply.
Locations
Service Manager - Planning Policy in Aldershot, Hampshire employer: Sopra Steria
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