At a Glance
- Tasks: Lead pension administration and benefits management in a dynamic shared service environment.
- Company: Join a people-focused company creating innovative solutions for public and health services.
- Benefits: Enjoy hybrid working, corporate perks, and opportunities for professional development.
- Other info: Full-time, permanent role based in Newcastle with occasional travel to Stockton.
- Why this job: Make a meaningful impact while collaborating with diverse teams in a supportive culture.
- Qualifications: Experience with pension schemes and employee benefits; strong problem-solving and communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced pension professional looking to make a meaningful impact in a dynamic shared service environment? We have a new and exciting role for a dedicated Pension and Benefits Adviser to lead the accurate administration and management of multiple pension schemes and employee benefits.
With pensions at the heart of this role, we’re looking for someone who has hands-on experience across various schemes—ideally including government or civil service pensions—and who may have worked in payroll with crossover into pensions administration. If you bring deep pension expertise, we’ll support you in developing the benefits side.
The People Hub will be joining us in the Newcastle office in the coming months, following a transition of its operations out of Stockton. This brings new opportunity to our Newcastle teams, as we hire into this area.
You’ll be based onsite at our Newcastle office three days a week (Tuesday to Thursday), with the flexibility to work from home on the remaining days. During the initial training period, occasional travel to our Stockton office may be required.
What you\'ll be doing:
- Pension Administration: Lead end-to-end processes across multiple schemes (e.g., PCSPS, NHS, LGPS), including joiners, leavers, AVCs, salary sacrifice, and statutory reporting. Provide expert guidance on complex pension queries and liaise with providers to support accurate processing.
- Exit & Retirement: Prepare and explain pension exit statements and retirement options, ensuring timely and accurate benefit processing.
- Compliance & Reporting: Support adherence to pension legislation, tax rules, and GDPR. Submit statutory reports and maintain up-to-date policies aligned with legislative changes.
- Benefits Administration: Be responsible for monthly payroll-linked benefits (e.g., health insurance, PMI, life assurance), including handling Death in Service claims and resolving provider issues.
- Subject Matter Expertise & Engagement: Act as the pensions SME, delivering training and collaborating with HR, payroll, finance, and external administrators to promote seamless operations and high-quality approaches.
What you’ll bring:
- Solid understanding of Civil Service, NHS, and LGPS pension schemes, including reporting, compliance, and multi-scheme administration.
- Experience with employee benefits programs and resolving provider issues.
- Skilled in HRIS, payroll systems, and advanced Excel; familiarity with case management tools.
- High attention to detail, strong problem-solving abilities, and the ability to explain complex pension matters clearly and empathetically.
- Capable of handling multiple schemes and time-sensitive tasks in a shared services or HR operations environment.
- High numeracy and literacy (GCSE A/B or equivalent); professional pension or payroll qualification desirable.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent.
Location: Newcastle (Hybrid - 3 days PW).
Security Clearance Level: SC.
Internal Recruiter: Becky.
Level: 1+
Loved reading about this job and want to know more about us?
Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.
Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.
Together we are building a better future by delivering real and lasting value.
We are just at the start of what we can achieve together. Come and join us!
#J-18808-LjbffrPension and Benefits Co-ordinator in North East employer: Sopra Steria - UK
Join a forward-thinking organisation in Newcastle that prioritises people and fosters a collaborative work culture. As a Pension and Benefits Co-ordinator, you will benefit from a hybrid working model, allowing flexibility while being part of a dynamic team dedicated to delivering impactful solutions. With a strong focus on employee growth and development, this role offers the chance to enhance your expertise in pensions and benefits within a supportive environment that values innovation and sustainable practices.
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We think this is how you could land Pension and Benefits Co-ordinator in North East
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We think you need these skills to ace Pension and Benefits Co-ordinator in North East
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