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- Tasks: Provide top-notch customer service by handling inbound calls and resolving queries.
- Company: Join NHS Shared Business Services, a vital part of the NHS family.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and flexible benefits.
- Why this job: Kickstart your career in a supportive environment while making a difference.
- Qualifications: Great customer service skills and experience in a call centre or retail.
- Other info: Work from home with a dynamic team and excellent growth opportunities.
The predicted salary is between 21000 - 27000 £ per year.
Is delivering a high level of customer service important to you? Are you looking for a career change or have just graduated and are looking for your first step into the working world?
NHS Shared Business Services Employment Services are looking for customer service specialists to join their busy call centre taking inbound calls from employees. The calls you will receive are varied and can be anything from payroll queries to pensions queries and everything in between.
You might have gained your experience of customer service through face to face retail work, maybe you come from a hospitality background, or have worked in an office environment before. Either way, if you are a great listener, can accurately take and record clear concise notes whilst remaining calm during occasionally emotive conversations then we would love to hear from you!
The team works from our office in Southampton on a Monday and the rest of the time you will work from home, working on a rotating shift pattern between the hours of 8am-6pm.
What you\’ll be doing:
- Responsible for dealing effectively with queries from customers (both internal and external) by telephone, conveying a professional and efficient attitude following customer service standards.
- Resolving as many, if not all, queries as possible during the initial contact.
- Being proactive to customer needs and actively taking part in customer service improvement.
- Providing clear, concise and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed.
- Following the guidelines laid out under the Data Protection Act.
- Constructing suitable responses to queries from staff,line managers and local HR & workforce teams.
- Following department and wider business processes.
What you’ll bring:
- Excellent Customer Service Skills
- Good pc skills, using Microsoft Office
- Ability to multitask and prioritise
- Previous experience of working in a Customer service environment.
- Experience with handling telephone calls and emails.
It would be great if you had:
- Previous experience resolving basic pay enquiries
- Worked on a shared services platform before
- Basic understanding of Payroll processes and deadlines
- Awareness of PAYE, National Insurance and NHS Pension Scheme
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type:Full-time, Permanent
Location:Southampton
Security Clearance Level:DBS
Internal Recruiter:Chloe
Salary:£24,900 per annum
Benefits:25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund
Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?
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Inbound Call Centre Operative employer: Sopra Steria - UK
Contact Detail:
Sopra Steria - UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Centre Operative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NHS Shared Business Services. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! As an Inbound Call Centre Operative, you'll need to be a great listener. Try role-playing with a friend or family member where they ask you questions, and you practice responding calmly and clearly. This will help you feel more confident during the real deal.
✨Tip Number 3
Show off your customer service experience! Whether it’s from retail, hospitality, or any other field, think of specific examples where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to highlight your skills.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit for the role!
We think you need these skills to ace Inbound Call Centre Operative
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. Whether it’s from retail, hospitality, or any other field, we want to see how you’ve made customers happy and resolved their issues.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills, especially when it comes to handling queries.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific skills and experiences that relate to the role of an Inbound Call Centre Operative, so we can see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with NHS Shared Business Services.
How to prepare for a job interview at Sopra Steria - UK
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult situations in the past, whether in retail, hospitality, or any other environment. Think of specific examples that showcase your ability to remain calm and professional while resolving queries.
✨Familiarise Yourself with NHS Processes
Since you'll be dealing with payroll and pensions queries, it’s a good idea to have a basic understanding of these processes. Do some research on PAYE, National Insurance, and the NHS Pension Scheme. This knowledge will not only impress your interviewers but also show your commitment to the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. You can even ask clarifying questions if needed. This will show that you value clear communication, which is crucial for an inbound call centre operative.
✨Show Enthusiasm for the Role
Express your genuine interest in the position and the company. Talk about why delivering high-quality customer service matters to you and how you can contribute to the team. A positive attitude can go a long way in making a great impression!