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- Tasks: Support NHS organisations by managing overdue accounts and providing exceptional customer service.
- Company: Join NHS Shared Business Services, a leader in delivering corporate services to the NHS.
- Benefits: Enjoy 25 days annual leave, flexible working options, and a generous benefits fund.
- Why this job: Make a real impact while developing your skills in a supportive and dynamic environment.
- Qualifications: Experience in collections or accounts receivable is essential; strong communication and empathy are key.
- Other info: Full training provided, with a mix of on-site and remote work opportunities.
The predicted salary is between 22000 - 30000 £ per year.
Do you have experience as a Collections & Recovery Specialist and a passion for delivering outstanding customer service? We’re expanding our team and want you to join us! In this important role, you’ll help support the financial health of NHS organisations by handling overdue accounts, ensuring timely payments, and providing exceptional service to customers. With our growth plans for the year ahead, there’s plenty of opportunity to develop your skills and advance your career. We offer full training and development support to help you reach your potential.
For the first six weeks, you’ll receive on-site training, Monday to Friday. After that, you’ll work from home Tuesday to Friday, with team sessions every Monday at our modern Leeds office, which offers free parking and on-site refreshments. If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you!
What you’ll be doing:
- Build relationships with customers and support them to recover missed payments.
- Resolve general invoice queries over the phone and via email.
- Remain professional while showing compassion in finding an amicable solution to increase your collection success rate.
- Create appropriate repayment plans to help customers clear their outstanding debt.
- Collaborate with our clients to resolve any disputed invoice queries.
- Complete administrative tasks such as running reports on ledgers.
What you’ll bring:
- Previous experience in FCA regulated collections or accounts receivable environment is essential.
- Experience within a collections and/or complaints handling role that requires firm but fair negotiations to achieve the outcome that all parties are happy with.
- Clarity in your communication skills, with the ability to handle difficult conversations with resilience and sensitivity.
- A passion, enthusiasm and empathy for delivering a high quality of customer care to clients.
- Proficiency with MS Excel with the administration skills to handle detailed accounts clearly and concisely.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Kayleigh
Salary: £26,400 per annum
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund.
Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?
Collections & Recovery Specialist employer: Sopra Steria - UK
Contact Detail:
Sopra Steria - UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections & Recovery Specialist
✨Tip Number 1
Familiarise yourself with the NHS and its financial processes. Understanding how NHS organisations operate will help you relate better to the customers you'll be assisting, making it easier to build rapport and resolve issues.
✨Tip Number 2
Brush up on your negotiation skills. Since this role involves handling overdue accounts, being able to negotiate effectively while maintaining a compassionate approach will be key to your success in collections.
✨Tip Number 3
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you become more comfortable and confident when discussing sensitive topics with customers.
✨Tip Number 4
Get familiar with MS Excel if you're not already. Since proficiency in Excel is required for this role, brushing up on your skills will not only help you in the application process but also prepare you for the administrative tasks involved.
We think you need these skills to ace Collections & Recovery Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections and recovery, particularly in FCA regulated environments. Emphasise your customer service skills and any specific achievements that demonstrate your ability to handle overdue accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention your experience in resolving invoice queries and your ability to create repayment plans, as these are key aspects of the role.
Highlight Relevant Skills: In your application, clearly outline your communication skills and resilience in handling difficult conversations. Provide examples of how you've successfully negotiated outcomes that satisfied all parties involved.
Show Enthusiasm for the Role: Convey your enthusiasm for the position and the opportunity to develop your skills within the NHS. Mention your willingness to embrace training and your commitment to contributing positively to the team.
How to prepare for a job interview at Sopra Steria - UK
✨Showcase Your Customer Service Skills
As a Collections & Recovery Specialist, your ability to deliver outstanding customer service is crucial. Prepare examples of how you've successfully handled difficult conversations and resolved customer issues in the past.
✨Demonstrate Empathy and Professionalism
This role requires a balance of firmness and compassion. Be ready to discuss how you approach sensitive situations with empathy while still achieving the desired outcomes for both the customer and the organisation.
✨Familiarise Yourself with FCA Regulations
Since previous experience in an FCA regulated environment is essential, brush up on relevant regulations and be prepared to discuss how they apply to collections and recovery processes during your interview.
✨Highlight Your Administrative Skills
Proficiency in MS Excel and handling detailed accounts is important. Bring examples of reports or administrative tasks you've managed in previous roles to demonstrate your organisational skills and attention to detail.
