Business Systems Support

Are you looking to accelerate your career in Business Analysis?

If you have the experience of completing User Acceptance Testing and are familiar with CRM tools, then we have just the opportunity for you!

NHS SBS is looking to add a Business Systems Support to provide support with a variety of internal projects, ensuring successful delivery and smooth operations across multiple systems.

The Business Systems Support role involves regular testing of two core systems used by our Employment Services sector. These are MS Dynamics365 and a Document Management System. Although we\’re not expecting experience in testing these systems specifically, all applicants will need to be able to demonstrate the key principles of a test cycle.

This role will also support the projects team by documenting processes, assessing the business impact, and assessing any risk implications. It will also include creating and delivering training material for new releases to colleagues.

This hybrid role will predominantly be based from home, with visits to our office in Southampton expected once or twice a year.

What you will be doing:

• Conducting UAT for Mail Manager, MS Dynamics365, and similar systems.
• Writing Data Load Scripts for a variety of different executions in ESR.
• Assisting with project planning, delivery, and reporting using MS Project, and collaborating with clients on project timelines.
• Supporting internal projects with documenting processes.
• Creating and updating training materials, then delivering sessions on the latest improvements to colleagues.

What you will bring:

• A background in project environments and experience in completing User Acceptance Testing (UAT).
• Experience using CRM Tools to develop and maintain systems.
• Proficiency in Oracle/ESR systems is preferred.
• Proven experience in creating process maps and process documentation.
• An analytical approach and a genuine curiosity for problem-solving.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply; we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Anywhere
Security Clearance Level: DBS
Internal Recruiter: Mark
Salary: £26,500 – £27,500
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress, and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement, and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team, and individual levels.

Would you like to join us on our journey?

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