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- Tasks: Build strong relationships with NHS clients and manage contract negotiations.
- Company: Join NHS Shared Business Services, a leader in delivering corporate services to the NHS.
- Benefits: Enjoy flexible working, a £6,600 car allowance, and 25 days annual leave.
- Why this job: Make a real impact in healthcare while working with innovative digital solutions.
- Qualifications: Experience in senior client partnerships and managing high-value contracts is essential.
- Other info: We support flexible working arrangements to promote work/life balance.
The predicted salary is between 42000 - 84000 £ per year.
Do you have a growth mindset? Are you a relationship management superstar? Playing a crucial role in developing executive-level relationships within the NHS, our Account Director role directly impacts the retention and expansion of NHS SBS's market coverage!
Leading contract negotiations and ensuring the successful delivery and compliance of contracts, you will be responsible for managing and developing relationships with a dedicated portfolio of NHS clients. In this dynamic role, the focus will be on contract renewals, service revenue growth, and delivering continuous value to clients through innovative digital solutions. You will lead all aspects of contract management, identifying cross-selling opportunities and coordinating future service development plans for long-term revenue and growth.
We offer a rewarding environment where you can make a significant impact on the healthcare sector, working alongside a dedicated team to deliver exceptional services to NHS clients.
What you’ll be doing:
- Building and championing strong executive-level relationships with NHS clients to ensure sustained growth and contract retention.
- Leading contract renewals, discovering opportunities to cross-sell services, and driving new revenue streams.
- Be responsible for contract delivery, ensuring compliance and performance standards are met, while providing coaching and guidance to client teams.
- Developing and implementing tailored account strategies, aligning client needs with internal goals and resources.
- Coordinating contract negotiations to ensure terms align with company objectives and client expectations.
- Monitoring and resolving any contract performance issues to deliver exceptional client satisfaction.
- Actively contributing to sales campaigns, promoting the adoption of new services and collaborating with internal stakeholders.
This will be an individual contributor role leading engagement across a portfolio of NHS provider clients.
What you’ll bring:
- Demonstrable experience in client partnership at a senior level, within a BPO or public sector organisation.
- A strong background in sales, with a track record of success in driving revenue growth and managing high-value contracts.
- Ability to influence and establish relationships with partners at all levels.
- Experience handling multi-million and multiple year contracts for our BPO services.
- Ability to work independently and collaboratively in a fast-paced environment.
- Solid understanding of negotiation techniques and contract management standard methodologies, alongside a familiarity with applicable procurement regulations and contract law.
It would be great if you had:
- Familiarity with healthcare technologies and digital health solutions.
- Experience working with the NHS.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Commutable distance from one of our offices, travel will be as and when required. Happy to regularly travel to client locations.
Security Clearance Level: DBS
Internal Recruiter: Anthony
Salary: up to £70,000 per annum (depending upon experience and development needs)
Benefits: SIP Bonus scheme, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?
Account Director (NHS Healthcare Market) employer: Sopra Steria - UK
Contact Detail:
Sopra Steria - UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director (NHS Healthcare Market)
✨Tip Number 1
Network with professionals in the NHS and healthcare sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building relationships now can give you a head start when applying for the Account Director role.
✨Tip Number 2
Familiarise yourself with the latest trends in healthcare technologies and digital solutions. Understanding these innovations will not only enhance your conversations with NHS clients but also demonstrate your commitment to delivering value through modern solutions.
✨Tip Number 3
Brush up on your negotiation skills and contract management knowledge. Being well-versed in these areas will help you stand out as a candidate who can effectively lead contract negotiations and ensure compliance, which are key aspects of the role.
✨Tip Number 4
Research NHS Shared Business Services (NHS SBS) thoroughly. Understanding their mission, values, and the services they provide will allow you to tailor your approach and show how your experience aligns with their goals during interviews.
We think you need these skills to ace Account Director (NHS Healthcare Market)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client partnership and contract management, particularly within the NHS or public sector. Use specific examples that demonstrate your success in driving revenue growth and managing high-value contracts.
Craft a Compelling Cover Letter: In your cover letter, emphasise your relationship management skills and your ability to influence at all levels. Mention your familiarity with healthcare technologies and how you can contribute to the NHS SBS's goals.
Showcase Your Achievements: Quantify your achievements in previous roles, such as the value of contracts managed or revenue growth achieved. This will help illustrate your capability to meet the demands of the Account Director role.
Research NHS SBS: Familiarise yourself with NHS Shared Business Services and their mission. Understanding their values and services will allow you to align your application with their objectives and demonstrate your genuine interest in the role.
How to prepare for a job interview at Sopra Steria - UK
✨Showcase Your Relationship Management Skills
As an Account Director, your ability to build and maintain strong relationships is crucial. Prepare examples of how you've successfully managed client partnerships in the past, particularly within the NHS or similar sectors.
✨Demonstrate Your Negotiation Expertise
Since you'll be leading contract negotiations, it's important to highlight your negotiation skills. Be ready to discuss specific instances where you've navigated complex contract terms to achieve favourable outcomes for both parties.
✨Understand the NHS Landscape
Familiarise yourself with the current challenges and opportunities within the NHS. Showing that you have a solid understanding of healthcare technologies and digital solutions will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think of scenarios where you've had to resolve contract performance issues or identify cross-selling opportunities, and be prepared to discuss your approach.
