At a Glance
- Tasks: Administer and enhance the BMC Remedy platform while troubleshooting incidents and managing service requests.
- Company: Join Sopra Steria, a leader in aerospace defence and security solutions.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and a pension.
- Other info: Flexible working arrangements to promote work/life balance and employee well-being.
- Why this job: Make a real impact in a hybrid role with opportunities for learning and career progression.
- Qualifications: Experience with ITSM platforms, preferably Remedy, and familiarity with VMware, SQL Server, and PowerShell.
The predicted salary is between 45000 - 45000 £ per year.
Are you an experienced Systems Analyst with a working knowledge of ITSM and BMC Remedy? Sopra Steria’s aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project within a key client. It will be your role to maintain the existing Remedy Service Management platform by providing senior-level administration and taking technical ownership. There will also be future opportunities to get involved in ad hoc project work, so familiarity with related technologies such as VMware, SQL Server and PowerShell scripting would be a massive benefit. This role will see you supporting a group level account offering opportunities for learning, development and progression. This is a hybrid role with typically 3 days a week on site in our office in Newport. Due to our contractual agreement with the client, we are only able to progress with candidates eligible for SC clearance.
What you’ll be doing:
- Provide senior-level administration and technical ownership of the BMC Remedy platform.
- Troubleshoot and resolve incidents, service requests, and tasks within SLA using Remedy, DWP, Smart IT, and Smart Reporting.
- Administer and support Remedy user access, configurations, and system performance.
- Design, configure, and implement Service Catalogues and Service Request Management (SRM) workflows.
- Develop and maintain custom workflows using Remedy Developer Studio, including Active Links, Filters, and Escalations.
- Support and maintain BMC Atrium CMDB, Atrium Integrator, and Atrium Orchestrator.
What you’ll bring:
- Existing experience working on IT Service Management platforms (preferably Remedy).
- Experience working to tight SLA’s.
- Working knowledge or familiarity with VMware, SQL Server and PowerShell.
- Experience with following ITIL best practice.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Hybrid, typically 3 days a week in Newport
Security Clearance Level: SC
Internal Recruiter: Olly Walker
Salary: Up to £45,000
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us? Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
Locations
Senior ITSM Analyst in Newport, Wales employer: Sopra Steria Ltd
Sopra Steria is an exceptional employer, particularly for the Senior ITSM Analyst role in Newport, where we prioritise employee growth and development within a supportive work culture. Our hybrid working model promotes a healthy work-life balance, complemented by competitive benefits such as 25 days of annual leave, a health cash plan, and flexible working arrangements that cater to individual needs. Join us to be part of a team that values your contributions and offers opportunities to engage in meaningful projects within the aerospace defence and security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ITSM Analyst in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field, especially those who have experience with BMC Remedy. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and familiarising yourself with common ITIL practices. We recommend practising answers to potential questions about your experience with Remedy and related technologies.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific incidents you've resolved using Remedy. We love hearing about real-life examples that highlight your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always keen to hear from candidates who are passionate about IT Service Management.
We think you need these skills to ace Senior ITSM Analyst in Newport, Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ITSM and BMC Remedy. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior ITSM Analyst role. Share your passion for IT Service Management and any specific experiences that relate to the technologies mentioned in the job description.
Showcase Your Technical Skills:Since this role involves technical ownership of the BMC Remedy platform, make sure to mention your familiarity with related technologies like VMware, SQL Server, and PowerShell. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’d love to hear from you, so don’t hesitate!
How to prepare for a job interview at Sopra Steria Ltd
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT Service Management, especially BMC Remedy. Be ready to discuss your previous experiences with the platform and how you've tackled challenges in the past. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Showcase Your Technical Skills
Since familiarity with VMware, SQL Server, and PowerShell is a massive benefit, prepare to talk about any relevant projects or tasks you've completed using these technologies. Bring examples of how you've used them to solve problems or improve processes in your previous roles.
✨Understand the Importance of SLAs
Be prepared to discuss your experience working to tight SLAs. Think of specific instances where you successfully met or exceeded service level agreements, and be ready to explain how you prioritised tasks and managed your time effectively under pressure.
✨Emphasise Your ITIL Knowledge
Since following ITIL best practices is crucial for this role, make sure you can articulate your understanding of ITIL principles. Share examples of how you've applied these practices in your work, particularly in relation to service request management and incident resolution.
