At a Glance
- Tasks: Diagnose and resolve technical issues while supporting innovative projects in the defence sector.
- Company: Join Sopra Steria, a leader in digital solutions for national security.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and flexible working options.
- Other info: Opportunities for professional development and a culture that values teamwork and innovation.
- Why this job: Make a real impact on national security while advancing your career in a supportive environment.
- Qualifications: Experience in IT support with knowledge of Cisco, Microsoft Exchange, and stakeholder management.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced IT Support Engineer looking for a new, progressive opportunity? Sopra Steria are currently recruiting for a Collaboration Services Engineer to join a team working on unique projects within the defence sector. If you are on the market for a role offering excellent opportunities to progress your career and learn new skills, then this is the perfect role.
We would be looking for individuals with existing technical experience working in a 1st or 2nd line support role in an enterprise environment with accompanying stakeholder management skills. You will be tasked with ensuring our products are secure, scalable, resilient, and optimised to meet business and operational requirements. This role would be based on site in the office in Farnborough. Due to the nature of the projects we are working on, we are only able to progress with candidates eligible for DV clearance.
What you’ll be doing:
- Assisting in diagnosing and resolving technical issues and problems within the scope of the Collaboration Services function.
- Produce and maintain design artefacts, such as LLDs, Release Notes, service-related failover, and disaster recovery instructions.
- Support the technical aspects of formal change control processes and related activities.
- Support the Engineering Leadership and the Technical and Solution Architecture teams by researching recommended practices and evaluating approved and emerging technologies.
- Apply technical expertise to improve solution quality and enhance the customer experience.
What you’ll bring:
- Experience working within an IT Support or similar technical environment.
- An understanding of the key technologies associated with the role including Cisco Unified Communication, Microsoft Exchange and SharePoint.
- Good stakeholder management and engagement experience.
It would be great if you had:
- Experience working in the defence sector.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Farnborough
Security Clearance Level: DV
Salary: Competitive, based on experience
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
Collaboration Services Engineer in Farnborough employer: Sopra Steria Ltd
Sopra Steria is an exceptional employer, offering a dynamic work environment in Farnborough where employees can thrive on unique projects within the defence sector. With a strong emphasis on professional development, flexible working arrangements, and a supportive culture, we empower our team members to grow their skills while contributing to vital national security initiatives. Join us to be part of a collaborative team that values your expertise and fosters a sense of pride in delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Collaboration Services Engineer in Farnborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Sopra Steria or in similar roles. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the technical interview by brushing up on your skills. Make sure you’re comfortable discussing Cisco Unified Communication, Microsoft Exchange, and SharePoint. We want to see your expertise shine!
✨Tip Number 3
Showcase your stakeholder management skills during interviews. Be ready to share examples of how you've successfully engaged with different teams or clients. This is key for the Collaboration Services Engineer role!
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you’re unsure about meeting all the criteria, we encourage you to throw your hat in the ring. We love hearing from passionate candidates like you!
We think you need these skills to ace Collaboration Services Engineer in Farnborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collaboration Services Engineer role. Highlight your experience in IT support, especially in 1st or 2nd line roles, and any relevant technologies like Cisco or Microsoft products. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in this role and how your background makes you a great fit. Don’t forget to mention your stakeholder management experience – it’s key for us!
Showcase Your Technical Skills:In your application, be sure to showcase your technical expertise. Mention specific projects or experiences where you've improved solution quality or enhanced customer experience. We love seeing how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re excited to hear from you directly!
How to prepare for a job interview at Sopra Steria Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Cisco Unified Communication, Microsoft Exchange, and SharePoint. Be ready to discuss how you've used these technologies in past roles and how they relate to the position you're applying for.
✨Showcase Your Stakeholder Skills
Since stakeholder management is key for this role, prepare examples of how you've successfully engaged with stakeholders in previous positions. Think about challenges you faced and how you resolved them, as this will demonstrate your ability to communicate effectively.
✨Understand the Defence Sector
Even if you haven't worked directly in the defence sector, do some research on its unique challenges and requirements. Being able to speak knowledgeably about the industry will show your enthusiasm and commitment to the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, projects, and company culture. This not only shows your interest but also helps you determine if the role is the right fit for you.
