At a Glance
- Tasks: Diagnose and resolve technical issues while supporting innovative projects in the defence sector.
- Company: Join Sopra Steria, a leader in digital solutions for national security.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and flexible working options.
- Other info: Opportunities for professional development and a culture that values teamwork and innovation.
- Why this job: Make a real impact on national security while advancing your career in a supportive environment.
- Qualifications: Experience in IT support with knowledge of Cisco, Microsoft Exchange, and stakeholder management.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced IT Support Engineer looking for a new, progressive opportunity? Sopra Steria are currently recruiting for a Collaboration Services Engineer to join a team working on unique projects within the defence sector. If you are on the market for a role offering excellent opportunities to progress your career and learn new skills, then this is the perfect role.
We would be looking for individuals with existing technical experience working in a 1st or 2nd line support role in an enterprise environment with accompanying stakeholder management skills. You will be tasked with ensuring our products are secure, scalable, resilient, and optimised to meet business and operational requirements. This role would be based on site in the office in Farnborough. Due to the nature of the projects we are working on, we are only able to progress with candidates eligible for DV clearance.
What you’ll be doing:
- Assisting in diagnosing and resolving technical issues and problems within the scope of the Collaboration Services function.
- Produce and maintain design artefacts, such as LLDs, Release Notes, service-related failover, and disaster recovery instructions.
- Support the technical aspects of formal change control processes and related activities.
- Support the Engineering Leadership and the Technical and Solution Architecture teams by researching recommended practices and evaluating approved and emerging technologies.
- Apply technical expertise to improve solution quality and enhance the customer experience.
What you’ll bring:
- Experience working within an IT Support or similar technical environment.
- An understanding of the key technologies associated with the role including Cisco Unified Communication, Microsoft Exchange and SharePoint.
- Good stakeholder management and engagement experience.
- It would be great if you had experience working in the defence sector.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Farnborough
Security Clearance Level: DV
Salary: Competitive, based on experience
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
Collaboration Services Engineer employer: Sopra Steria Ltd
Sopra Steria is an exceptional employer, offering a dynamic work environment in Farnborough where employees can thrive in the defence sector. With a strong emphasis on professional development, flexible working arrangements, and a supportive culture, we empower our team to grow their skills while contributing to meaningful projects that enhance national security. Join us to be part of a collaborative team that values your expertise and fosters a sense of pride in delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Collaboration Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Sopra Steria or in similar roles. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the technical interview! Brush up on your knowledge of Cisco Unified Communication, Microsoft Exchange, and SharePoint. We want to see how you can apply your skills to real-world problems, so practice explaining your thought process clearly.
✨Tip Number 3
Show off your stakeholder management skills! Be ready to discuss past experiences where you’ve successfully engaged with stakeholders. We love candidates who can communicate effectively and build strong relationships.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you’re unsure about meeting all the criteria, we encourage you to throw your hat in the ring. We value diverse experiences and would love to hear from you!
We think you need these skills to ace Collaboration Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collaboration Services Engineer role. Highlight your experience in IT support, especially in 1st or 2nd line roles, and any relevant technologies like Cisco or Microsoft products. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in this role and how your background makes you a great fit. Don’t forget to mention your stakeholder management experience – it’s key for us!
Showcase Your Technical Skills:In your application, be sure to showcase your technical expertise. Mention specific projects or experiences where you've diagnosed and resolved issues, especially in collaboration services. We love seeing how you’ve applied your skills in real-world scenarios!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sopra Steria Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Cisco Unified Communication, Microsoft Exchange, and SharePoint. Be ready to discuss how you've used these technologies in past roles and how they can be applied to the projects at Sopra Steria.
✨Showcase Your Stakeholder Skills
Since stakeholder management is key for this role, prepare examples of how you've successfully engaged with stakeholders in previous positions. Think about challenges you faced and how you navigated them to ensure smooth communication and project success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when diagnosing and resolving technical issues, as well as how you would handle change control processes in a collaborative environment.
✨Emphasise Your Adaptability
Sopra Steria values flexibility and adaptability, so be ready to discuss how you've adjusted to changing environments or requirements in your previous roles. Highlight any experience you have in the defence sector, as it will give you an edge in understanding the unique challenges of the projects you'll be working on.
