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For Companies At a Glance
- Tasks: Monitor live traffic incidents and provide real-time updates for the National Highway network.
- Company: Join Sopra Steria, a leader in transformation with a commitment to community outcomes.
- Benefits: Enjoy a competitive salary, 25 days leave, health cash plan, and flexible working options.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a difference by ensuring accurate traffic information for road users across the UK.
- Qualifications: Strong admin skills, customer service experience, and excellent communication abilities required.
The predicted salary is between 26000 - 36400 £ per year.
Overview
Sopra Steria are recruiting a Strategic Control Room Operator to join our Network Traffic Information Services project. The role is responsible for monitoring the National Highway strategic road network, providing information in response to live events, and delivering accurate, up-to-date traffic information as part of a 24/7 service. The team operates on a rotating shift pattern six on and four off, with two early shifts (06:00 – 14:30), two late shifts (13:30 – 23:00) and two night shifts (21:00 – 06:30).
Quinton Business Park is situated close to the M5; due to varied start times and the remote location, applicants should have their own transport.
Responsibilities
- Analysing and assessing the information received about live incidents occurring on the UK road networks.
- Creating and monitoring these events on the National Traffic Information Service (NTIS) system.
- Supporting with the setting of Variable Message Signs across the Strategic Road Network.
- Working closely with a network of colleagues and third parties to keep them up to date with the latest reports about each incident.
Qualifications
- Experience as an Administrator with excellent customer service skills; a background in customer service with a focus on administration, data entry or telephony experience.
- Confident communication skills, both verbal and written, adaptable to different audiences.
- Ability to effectively manage time and work within critical timelines.
- A methodical approach and a strong commitment to accuracy and getting things right first time.
Additional information
With a long history of delivering transformation, we have a market-leading partnership ecosystem and aim to provide valuable outcomes for communities. We welcome applications from diverse backgrounds and identities and are committed to equality of opportunity for all. We do not discriminate on race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK\’s largest diversity and inclusion focused careers site, where vacancies are available in an accessible format.
Salary and benefits
Salary: £26,000 per annum
Benefits: 25 days annual leave with the option to buy additional days, health cash plan, life assurance, pension, and a flexible benefits fund. We support flexible working arrangements and encourage applicants to discuss what is possible regarding flexible working.
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Strategic Control Room Operator employer: Sopra Steria Limited
Contact Detail:
Sopra Steria Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Control Room Operator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sopra Steria on LinkedIn. A friendly chat can give you insider info about the role and the company culture, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to traffic management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your adaptability! Since the role involves working shifts, be ready to discuss how you manage your time and handle pressure. Share examples from past experiences where you thrived in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Strategic Control Room Operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Control Room Operator role. Highlight your relevant experience in administration and customer service, and show how your skills match what we're looking for.
Show Off Your Communication Skills: Since this role requires confident communication, both verbal and written, don’t shy away from showcasing these skills in your application. Use clear and concise language, and make sure to proofread for any errors!
Demonstrate Your Methodical Approach: We value accuracy and a methodical approach, so be sure to provide examples in your application that demonstrate how you manage time effectively and ensure tasks are completed correctly the first time.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Sopra Steria Limited
✨Know Your Traffic Info
Familiarise yourself with the National Traffic Information Service (NTIS) and current traffic issues in the UK. Being able to discuss recent incidents or trends will show your genuine interest in the role and demonstrate your analytical skills.
✨Showcase Your Communication Skills
Since the role requires effective communication with colleagues and third parties, prepare examples of how you've successfully communicated in previous roles. Think about times when you had to adapt your message for different audiences.
✨Time Management is Key
Be ready to discuss how you manage your time, especially under pressure. Consider sharing specific strategies or tools you use to stay organised, particularly in a fast-paced environment like a control room.
✨Emphasise Accuracy and Methodology
Highlight your commitment to accuracy and detail. Prepare to talk about your approach to ensuring that information is correct and how you handle situations where mistakes could occur. This will resonate well with their focus on getting things right the first time.