At a Glance
- Tasks: Monitor live traffic incidents and provide real-time updates for the National Highway network.
- Company: Join Sopra Steria, a leader in transformation with a commitment to community outcomes.
- Benefits: Enjoy a competitive salary, 25 days leave, health cash plan, and flexible working options.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a difference by ensuring accurate traffic information for road users across the UK.
- Qualifications: Strong admin skills, customer service experience, and excellent communication abilities required.
The predicted salary is between 26000 - 36400 £ per year.
Overview
Sopra Steria are recruiting a Strategic Control Room Operator to join our Network Traffic Information Services project. The role is responsible for monitoring the National Highway strategic road network, providing information in response to live events, and delivering accurate, up-to-date traffic information as part of a 24/7 service. The team operates on a rotating shift pattern six on and four off, with two early shifts (06:00 - 14:30), two late shifts (13:30 - 23:00) and two night shifts (21:00 - 06:30).
Quinton Business Park is situated close to the M5; due to varied start times and the remote location, applicants should have their own transport.
Responsibilities
- Analysing and assessing the information received about live incidents occurring on the UK road networks.
- Creating and monitoring these events on the National Traffic Information Service (NTIS) system.
- Supporting with the setting of Variable Message Signs across the Strategic Road Network.
- Working closely with a network of colleagues and third parties to keep them up to date with the latest reports about each incident.
Qualifications
- Experience as an Administrator with excellent customer service skills; a background in customer service with a focus on administration, data entry or telephony experience.
- Confident communication skills, both verbal and written, adaptable to different audiences.
- Ability to effectively manage time and work within critical timelines.
- A methodical approach and a strong commitment to accuracy and getting things right first time.
Additional information
With a long history of delivering transformation, we have a market-leading partnership ecosystem and aim to provide valuable outcomes for communities. We welcome applications from diverse backgrounds and identities and are committed to equality of opportunity for all. We do not discriminate on race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK\'s largest diversity and inclusion focused careers site, where vacancies are available in an accessible format.
Salary and benefits
Salary: £26,000 per annum
Benefits: 25 days annual leave with the option to buy additional days, health cash plan, life assurance, pension, and a flexible benefits fund. We support flexible working arrangements and encourage applicants to discuss what is possible regarding flexible working.
Strategic Control Room Operator in Birmingham employer: Sopra Steria Limited
Sopra Steria is an excellent employer, offering a dynamic work environment at Quinton Business Park, where employees can thrive in a supportive culture that values diversity and inclusion. With competitive benefits such as 25 days of annual leave, a health cash plan, and opportunities for flexible working arrangements, we prioritise employee well-being and growth. Join us to be part of a team that plays a crucial role in enhancing the UK's road network while enjoying a fulfilling career with ample development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Control Room Operator in Birmingham
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We think you need these skills to ace Strategic Control Room Operator in Birmingham
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Sopra Steria Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Sopra Steria Limited and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Sopra Steria Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Sopra Steria Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Sopra Steria Limited.
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In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Sopra Steria Limited.
