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- Tasks: Provide top-notch customer service by handling employee queries.
- Company: Leading healthcare service provider with a focus on excellence.
- Benefits: 25 days annual leave, career growth, and a supportive work environment.
- Why this job: Join a dynamic team and kickstart your career in customer service.
- Qualifications: Strong communication skills and multitasking abilities; customer service experience preferred.
- Other info: Full-time, permanent role with remote working options.
The predicted salary is between 30000 - 42000 £ per year.
A prominent healthcare service provider is seeking Inbound Call Centre Operatives to join their team in Southampton. This full-time, permanent position involves delivering exceptional customer service by managing various queries from employees.
Candidates should possess strong communication skills, be multitasking experts, and ideally have experience in a customer service role.
The role offers benefits like 25 days of annual leave, and is a fantastic opportunity for anyone looking to build a career in customer service.
Hybrid Inbound Call Centre Agent (Remote/Home) in Southampton employer: Sopra Steria Limited
Contact Detail:
Sopra Steria Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Inbound Call Centre Agent (Remote/Home) in Southampton
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing common call scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your multitasking abilities. Think of examples from your past experiences where you successfully managed multiple tasks at once, as this will be key in your new role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Hybrid Inbound Call Centre Agent (Remote/Home) in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Highlight Your Multitasking Abilities: We know that juggling multiple tasks is part of the job, so give us examples of how you've successfully managed various responsibilities in the past. This will show us you're ready for the fast-paced environment of a call centre.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention why you’re interested in working with a healthcare service provider and how your skills align with their needs. It’ll make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sopra Steria Limited
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and provide excellent service. This will show that you’re ready to tackle the challenges of the role.
✨Practice Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. You could even role-play common call scenarios with a friend to get comfortable with responding to queries effectively.
✨Showcase Your Multitasking Abilities
Prepare examples from your past experiences where you successfully managed multiple tasks at once. This could be juggling calls while updating records or handling various customer queries simultaneously.
✨Research the Company
Familiarise yourself with the healthcare service provider’s mission and values. Knowing their services and recent developments can help you tailor your answers and demonstrate genuine interest in the role.