Senior Infrastructure Engineer in Hemel Hempstead

Are you an Infrastructure Engineer looking for a unique opportunity? Sopra Steria's Aerospace Defence and Security sector are once again hiring for experienced Senior Infrastructure Engineers for a security cleared position in a key defence account. This is an opportunity for a DV cleared Engineer with experience in providing second line support and technical implementation, installation, maintenance and performance optimisation of infrastructure technologies to join a growing area of an established team. This role is based on site in our office in Hemel Hempstead. Due to the nature of the project, we are only able to progress with candidates that hold an active DV clearance and sole British Nationality.

What you'll be doing:

• Evaluate hardware and software (for server, network, storage or desktop environments)
• Test all deliverables produced and document results.
• Integration and test of new products (both hardware and software) for incorporation into programme infrastructure.
• Administration and enhancement of the environment and its supportability.
• Provide second line support.
• Carry out project tasks to ensure the viability of the project
• Accurately assess time to complete tasks in order to follow standard project processes and procedures.

What you'll bring:

• Experience of operating service support function(s) within an enterprise environment.
• Infrastructure skills covering administration, fault finding/diagnosis and fix.
• Experience of: File/Print Clusters, enterprise level thin client environments and messaging systems would be an advantage.
• Documentation Skills, with the ability to produce documents for use by an end user, as well as operational procedure documentation for use by service desk personnel.
• Extensive work experience in infrastructure Management.

It would be great if you had:

• Knowledge of ITIL Service Management processes and practices.
• Accreditation to MCP level or equivalent.
• Customer service skills and experience of dealing and resolving complex issues.

If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Full-time, Permanent

Location: Hemel Hempstead

Security Clearance Level: DV

Internal Recruiter: Olly Walker

Salary: Up to £50,000

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.